Quality Assurance Manager (QA)

Overview

To lead the company’s Quality Assurance, Research & Development, and System Compliance functions in ensuring product quality, regulatory compliance, and continuous innovation. This role is key in supporting the company’s mission of delivering safe, high-quality tea and coffee products while meeting market demands and internal strategic goals.

Responsibilities

• Lead and supervise a team comprising :
• 3 Quality Assurance Staff
• 3 Food Technologists (Product R&D & Labelling)
• 1 System Compliance Coordinator
• Set team objectives aligned with company goals and monitor performance.
• Foster a culture of quality, accountability, and continuous improvement.
• Quality Assurance & Food Safety
• Oversee the implementation and maintenance of QA systems across raw material intake, production, and finished goods.
• Lead internal QA reviews and coordinate third-party audits (e.g. Halal, HACCP, GMP, ISO 22000, MESTI).
• Ensure product consistency and safety through in-house testing protocols and quality control checks.
• Manage non-conformance reports (NCRs), root cause analysis, and corrective / preventive actions (CAPA).
• Research & Product Development
• Drive formulation, improvement, and innovation of tea and coffee products (instant, & traditional).
• Supervise product trials, sensory evaluations, and scale-up to production.
• Collaborate with marketing and production to ensure product feasibility, appeal, and cost control.
• Evaluate new ingredients, technologies, and packaging materials to enhance product value.
• System Compliance & Certification
• Ensure ongoing compliance with regulatory and certification requirements (JAKIM, MOH, etc.).
• Maintain documentation and system updates in line with HACCP, Halal Assurance System, GMP, and ISO standards.
• Coordinate with the System Compliance Coordinator to manage training, documentation control, and audit readiness.

Qualifications

Key Performance Indicators (KPIs)

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