Lead - Technology Service Eng

Job Summary

Key responsibilities include supporting application middleware, payment systems, and real-time transaction systems. The engineer must demonstrate strong problem-solving skills, deep technical knowledge, Data Analytics & Insights, an understanding of payment journey and service-level expectations. Responsibilities Strategy : Support CASH applications (Payment Squad) leveraging technology to enhance observability, execute the new initiatives etc.

Business : Work with Payments Business from investment decisions through design, specifications, solutioning, development, implementation and hand-over to operations; secure support and collaboration from other SCB teams. Ensure delivery to business meeting time, cost and quality constraints. Support respective businesses in growing ROI, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations, addressing defects & continuous improvement of systems. Thrive in an ecosystem of innovation and enable business through technology.

Processes : End-to-end deliveries of the technology portfolio comprising key business product areas such as Cash products. Own technology delivery of projects and programs across global SCB markets supporting operational improvements, process efficiencies and zero-touch agendas. Build a platform aligned with latest technology & architecture trends, improved stability, and scale. Interface with business & technology leaders of other SCB systems for collaborative delivery.

People & Talent : Define best practices, standardize engineering processes, and enable continuous improvement across production platforms. Act as a technical SME, collaborating with cross-functional teams to ensure reliable, scalable platforms. 2025 : Own the end-to-end lifecycle of production systems for CIB — observability, incident response, and post-mortem analysis; drive initiatives to improve system reliability, availability and performance across hybrid (on-prem + cloud) infrastructure; drive 24x7 system uptime, optimize observability, and alerting thresholds, automation; implement and fine-tune monitoring and telemetry stacks (e.g., Prometheus / Grafana, ELK, Datadog, Splunk); improve MTTR metrics through better alert correlation, auto-remediation, and dashboarding; partner with Hive teams to design production-ready services, embed performance metrics and rollback mechanisms.

Risk Management : Adhere to Incident, Problem, Change and Release management processes. Proactively identify risks in the application and manage mitigations. Track and close risks and compliance issues in Riskwise. Participate in internal / external risks and timely closure of audit actions.

Governance : Promote compliance with internal control functions and external regulatory framework.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the country / business unit / function team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Insert local regulator responsibilities where relevant.
• Serve as a Director of the Board of relevant entities and exercise authorities delegated by the Board of Directors.

Key stakeholders

Cash Hive, Cash Products, CMO Cash Ops team, Biz Ops, Incident and Problem Management Team Other Responsibilities

Embed here for good and Group’s brand and values in XXXX country / business unit / team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); List all responsibilities associated with the role Skills and Experience

Candidate should have at least 12+ years of experience in Banking or Financial domain with following skills. A very good knowledge in Business Analysis, Requirement gathering & gap analysis Good knowledge around Technical Stack : Java, Spring, Spring Cloud, Mongo & Oracle or Postgres databases, Elasticsearch, Hazelcast, Kafka, REST APIs, JSON / YML, ELK, Grafana, ITRS Hold sound understanding of IT technology concepts and growing technology needs & capabilities like Cloud, AI Thorough understanding of project management principles and processes Qualifications

Bachelors in Engineering / MCA / MSC in Computer Science Certification from Scrum, AWS preferred About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations. Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working

options based around home and office locations, with flexible working patterns. Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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