Lead - Technology Service Eng

Job Summary

Key responsibilities include supporting application middleware, payment systems, and real-time transaction systems. The engineer must demonstrate strong problem-solving skills, deep technical knowledge, Data Analytics & Insights, an understanding of payment journey and service-level expectations.

Responsibilities

• Strategy : Support CASH applications (Payment Squad) leveraging technology to enhance observability, execute the new initiatives etc.
• Business : Work with Payments Business from investment decisions through design, specifications, solutioning, development, implementation and hand-over to operations; secure support and collaboration from other SCB teams. Ensure delivery to business meeting time, cost and quality constraints. Support respective businesses in growing ROI, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations, addressing defects & continuous improvement of systems. Thrive in an ecosystem of innovation and enable business through technology.
• Processes : End-to-end deliveries of the technology portfolio comprising key business product areas such as Cash products. Own technology delivery of projects and programs across global SCB markets supporting operational improvements, process efficiencies and zero-touch agendas. Build a platform aligned with latest technology & architecture trends, improved stability, and scale. Interface with business & technology leaders of other SCB systems for collaborative delivery.
• People & Talent : Define best practices, standardize engineering processes, and enable continuous improvement across production platforms. Act as a technical SME, collaborating with cross-functional teams to ensure reliable, scalable platforms. 2025 : Own the end-to-end lifecycle of production systems for CIB — observability, incident response, and post-mortem analysis; drive initiatives to improve system reliability, availability and performance across hybrid (on-prem + cloud) infrastructure; drive 24x7 system uptime, optimize observability, and alerting thresholds, automation; implement and fine-tune monitoring and telemetry stacks (e.g., Prometheus / Grafana, ELK, Datadog, Splunk); improve MTTR metrics through better alert correlation, auto-remediation, and dashboarding; partner with Hive teams to design production-ready services, embed performance metrics and rollback mechanisms.
• Risk Management : Adhere to Incident, Problem, Change and Release management processes. Proactively identify risks in the application and manage mitigations. Track and close risks and compliance issues in Riskwise. Participate in internal / external risks and timely closure of audit actions.
• Governance : Promote compliance with internal control functions and external regulatory framework.

Regulatory & Business Conduct

Key stakeholders

Cash Hive, Cash Products, CMO Cash Ops team, Biz Ops, Incident and Problem Management Team

Other Responsibilities

Embed here for good and Group’s brand and values in XXXX country / business unit / team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); List all responsibilities associated with the role

Skills and Experience

Qualifications

Certification from Scrum, AWS preferred

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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