PRADA Client Advisor, TRX KL

Overview

Prada Client Advisor role in Kuala Lumpur, Malaysia. You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to final Clients, guiding them into the world of Prada Brands. You hold yourself accountable to achieve individual and team sales targets, acting as a proactive player to ensure the best service for both in-store and ecommerce channels.

Joined our company means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, and values diversity and a fair, respectful workplace for all.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting customer needs with excellent service in accordance to the “client journey ceremony”.
• Exceed individual sales targets and maximize personal sales performance contributing to store success.
• Exceed KPI goals, ensuring high-quality sales and customer service.
• Demonstrate excellent knowledge of Prada products, history, culture and DNA.
• Capture customer data into the Company CRM to foster relationships and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Maintain knowledge of luxury fashion trends and competitors to discuss with customers and provide advice.
• Take ownership of resolving client complaints, liaising with the line manager and Client Service team when necessary.
• Operate with care and respect for the products; use Company digital tools to offer a complete luxury experience.
• Host and conduct customer appointments in person or via virtual meetings.
• Work with Back of House, participate in daily store operations and keep an organized stock room.
• Comply with Company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting to head office.
• Collaborate as a team, fostering open communication to ensure a consistent exceptional experience and a positive working environment, embracing diversity and inclusion.

Knowledge And Skills

Company Information

Prada Group, founded in 1913 in Italy, is a world leader in the luxury sector with brands including PRADA, Miu Miu, Church’s and Car Shoe, operating in more than 45 countries with employees of over 100 nationalities.

Seniority and Employment

Industries

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