Database Administrator

Overview

Senior Recruitment Specialist at Avensys Consulting specializing in talent acquisition.

Responsibilities

• Handle complex incident management
• Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
• Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
• Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
• Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
• Collaborate with technical teams to address product-related service issues and recommend improvements
• Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
• Ensure documentation is up to date for all operational processes, incidents, and service management workflows
• Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
• When / where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.
• Deploy Changes as and when needed or based on business requirement

Experience & Qualifications

Qualifications

How to apply

If you are interested, please share me your updated resume to

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