Talent.com
L2 Technical Support

L2 Technical Support

Unison Consulting Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan
  • Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
  • Working on the life-cycle of help desk incidents.
  • Resolving the issue based on support documents / knowledge base especially if it falls in to system configurations, restarts etc.
  • Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
  • Maintaining the Knowledge base.
  • Guiding customer support teams (MGCC / SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
  • Review information and training available for L1 support.
  • Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
  • Support DR activities.
  • Ability to learn technologies and delivery as per Team's requirements.
  • Minimum 3 years’ experience in L2 support and fixing production issues.
  • Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
  • Min Technical Skills : o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
  • Good to have : Grafana / Prometheus / Dynatrace / ELK
  • Minimum soft skills required.
  • Ability to quickly learn the Company's product.
  • Knowledge of relevant technology which will help effective L2 Support.
  • Good communication skills.
  • Good documentation skills.
  • Team player with good attitude

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Technical Support L2 • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Technical Support Specialist - L1 & L2

    Technical Support Specialist - L1 & L2

    Extreme ReachKuala Lumpur, Kuala Lumpur, Malaysia
    As a key member of the Technical Support team, this role is focused on the receiving and processing of files to a quality that meets the specifications of the destination, within the SLA.Ability to...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Core & Cards Support Engineer, L2 Support

    Core & Cards Support Engineer, L2 Support

    Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Provide application support to various business users.Attend to business queries and business requests promptly.Follow through the business requests to a proper closure. Work on timely resolution fo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    L2 Application Support Engineer

    L2 Application Support Engineer

    Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space. Adopt standard Incident Management workflow and pr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    L1 Technical Support (Linux)

    L1 Technical Support (Linux)

    Hitachi Sunway Information SystemsSubang Jaya, Selangor, Malaysia
    Provide 1st-level escalation and troubleshooting support for customer inquiries regarding product features, specifications, repairs, and entitlements. Primary Support Responsibilities.Serve as the p...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Technical Support Engineer

    Technical Support Engineer

    Ant InternationalKuala Lumpur, Kuala Lumpur, Malaysia
    Ant International is a global digital payment, digitisation and financial technology provider with headquarters in Singapore and operations across Asia, Europe, the Middle East and Latin America.Ou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Technical Support Specialist - L1 & L2

    Technical Support Specialist - L1 & L2

    XR Extreme ReachKuala Lumpur, Kuala Lumpur, Malaysia
    This range is provided by XR Extreme Reach.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. As a key member of the Technical Support team, this r...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    L2 Technical Support

    L2 Technical Support

    Unison GroupKuala Lumpur, Kuala Lumpur, MY
    Quick Apply
    Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).Working on the life-cycle of help desk incidents. Resolving the issue based on support d...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    24 / 7 Technical Support Engineer L1 – L3

    24 / 7 Technical Support Engineer L1 – L3

    Wireless Logic LtdKuala Lumpur, Kuala Lumpur, Malaysia
    Get AI-powered advice on this job and more exclusive features.Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the ...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
    • Dinaikkan pangkat
    Technical Support

    Technical Support

    YL Systems Sdn BhdPetaling Jaya, Selangor, Malaysia
    Base pay range information is provided below.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. To perform installation, preventive maintenance and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Technical Support (Mandarin)

    Customer Service Technical Support (Mandarin)

    TelecontinentKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Technical Support (Mandarin) at Telecontinent in Kuala Lumpur, Malaysia.Handle customer inquiries via inbound and outbound calls (including follow-ups). Obtain, verify, and record a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    L2- Core And Cards Support Engineer

    L2- Core And Cards Support Engineer

    Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Provide application support to various business users.Attend to business queries and business requests promptly.Follow through the business requests to a proper closure. Work on timely resolution fo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    L2 Technical Support Engineer

    L2 Technical Support Engineer

    Dahua Technology Co. LTDKuala Lumpur, Kuala Lumpur, Malaysia
    Provide L2 technical support to B2B and B2C customers, addressing their technical inquiries about products or services.Responsible for customers enquiries via phone, email, or online chat, respondi...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
    • Dinaikkan pangkat
    24 / 7 Technical Support Engineer L1 – L3 Kuala Lumpar, Malaysia

    24 / 7 Technical Support Engineer L1 – L3 Kuala Lumpar, Malaysia

    Wireless Logic GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that.Our missio...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
    • Dinaikkan pangkat
    Global Technical Support

    Global Technical Support

    MaterialiseKuala Lumpur, Kuala Lumpur, Malaysia
    Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join to apply for the Global Technical Support role at Materialise. Provide remote technical support to Materialise OrthoView cu...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
    • Dinaikkan pangkat
    Advisor I, Technical Support

    Advisor I, Technical Support

    ConcentrixCyberjaya, Selangor, Malaysia
    The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer serv...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    L2 Application Support(Familiarity with ITSM practices)

    L2 Application Support(Familiarity with ITSM practices)

    Avensys ConsultingKuala Lumpur, Kuala Lumpur, Malaysia
    L2 Application Support (Familiarity with ITSM practices) – our client, a well-established brand in the Information Technology industry, is seeking a passionate candidate for an L2 Application Suppo...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
    • Dinaikkan pangkat
    L2 Application Support

    L2 Application Support

    Two95 International Inc.Kuala Lumpur, Kuala Lumpur, Malaysia
    Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Ability to understand varied and complex product configurations and support customers th...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Technical Support Specialist - L1

    Technical Support Specialist - L1

    Two95 International Inc.Kuala Lumpur, Kuala Lumpur, Malaysia
    Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Own and track tickets within SLAs. Identify, resolve or manage the resolution of system i...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu