Custom Clearance Assistant Manager

Overview PridePRO

is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is a

leading provider of air cargo and logistics solutions , and is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.

Why Join Our Client?

Join a high-impact global logistics provider

Work with major international clients in fast-paced industries

Thrive in a fast-paced, collaborative control tower environment

Enjoy growth opportunities and career development in global logistics

Competitive pay + allowances for night shift and public holidays

Job Overview As a

Customs Clearance Supervisor , you will lead and oversee all customs clearance operations for air and sea shipments at our Bayan Lepas hub. You will be responsible for ensuring that every shipment is cleared on time and in full compliance with Malaysian Customs regulations, while advising customers on duty and tax implications. In this role, you will coordinate closely with Royal Malaysian Customs, OGAs, carriers, and internal teams, supervise and coach your clearance team, and continuously update procedures to reflect the latest regulatory requirements.

Key Responsibilities

Supervise and manage daily customs clearance activities to ensure accurate and timely processing of shipments

Prepare, review, and submit customs declarations with proper HS classification and supporting documents

Advise customers and internal stakeholders on duty / tax assessments, import / export requirements, preferential tariffs (FTA), excise, and exemptions

Liaise with Royal Malaysian Customs, OGAs, carriers, warehouses, and service providers to resolve inspections, holds, and disputes

Lead, coach, and develop the customs team; assign workloads and monitor KPIs (lead-time, documentation accuracy, customer satisfaction)

Maintain and update SOPs, compliance checklists, and implement changes in line with updated customs rules, LMW requirements, or AEO guidance

Identify opportunities for process improvement, duty mitigation, and cost optimisation

Support audits, compliance checks, and prepare timely operational reporting

What Were Looking For

Diploma / Degree in Logistics, Supply Chain, International Trade, Business, or related field

3 to 5 years of hands-on customs clearance experience in freight forwarding, 3PL, or import / export environment is compulsory; at least 1 year in a leadership role preferred

Active

Kursus Ejen Kastam

certification (mandatory)

Strong knowledge of Malaysian Customs regulations, HS codes, tariff classification, OGA permits, and EDI systems

Skilled in calculating and explaining duties / taxes to customers

Strong stakeholder management and communication skills in

English and Bahasa Malaysia

Proficient in MS Excel and cargo / EDI systems

Proven leadership skills with experience in supervising and developing teams

Detail-oriented, able to work under pressure and meet tight deadlines

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