Customer Service

Fresh Grad is welcome to apply

Client : Banking / Insurance / Finance / Investment industry

Location : TRX area-walking distance to MRT TRX

Working hour / day : Mon-Fri, 830am-530pm (no shift rotational)

Position : Permanant / Contract

Remunerations : Basic + language allowances (only for mandarin speaker)

Job Scope :

The essential duties and responsibilities for the incumbent are as per below

Deliver world class customer service via telephone

Provide a polite, professional and accurate response

Manager customer's expectations and display ownership for customer's requests

Liaise with appropriate departments to resolve issues brought up by customers

Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers

Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate

Undertake any other works and duties allocated by management as and when required

Requirements :

• Fluent in English. Able to speak in Mandarin will be added as advantages (allowances given)
• Diploma holder and above. Consider SPM holder with relevant experiences. Fresh grad without experience is encouraged to apply too
• Comfortable working in call center setting.