Senior / Customer Service Operations Executive, ePension (HK Support)

Senior / Customer Service Operations Executive, ePension (HK Support)

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Conduct outbound calls to MPF Scheme Employer / Employee to follow up on outstanding transactions, requests or documents.

Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.

Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.

Document and track all interactions and ensure all follow-up actions are completed as required.

Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.

Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements

• Process Diploma or higher educational qualification.
• Fresh graduates are encouraged to apply.
• Working experience in customer service (outbound role) is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive, proactive attitude with the ability to remain calm under pressure.
• Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.
• Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
• 5.5-day work week : Monday to Friday (full day) and Saturdays (half day).
• 100% work in office.

Perks and Benefits

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Application Questions

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