Technical Support Specialist

Senior Talent Acquisition Specialist @ Accord Innovations | Strong Technical / Business Acumen

• Provides local and remote IT support to DISW Malaysia users.
• Responsible for installation, maintenance, and support of system software and hardware.
• Provides advanced technical support in Windows environments , often requiring research and troubleshooting.
• Assists with system administration, monitoring, upgrades, and maintenance of infrastructure.
• Maintains domains, servers, and applications across the enterprise.
• Deploys, administers, and supports vendor and in-house applications and associated hardware.
• Performs customization, testing, and debugging on enterprise applications.
• Operates under moderate supervision , sometimes leading small technical projects.
• Familiar with desktop support
• Familiar with Service Now ticketing system
• Fair knowledge and troubleshooting skills on Microsoft products eg Office 365, Azure, Outlook, Teams
• Fair knowledge on Active Directory, OneDrive, Sharepoint
• Up to date on Windows OS, Cloud infrastructure
• Able to work rotationally on weekends / public holidays
• Able to work on shifts (6AM - 2PM, 8AM - 4PM)

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George Town, Penang, Malaysia 1 month ago

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