Act as the main liaison between the company and client for all engineering-related matters (mechanical, electrical, and general services).
Oversee day-to-day operations and performance of the engineering team, ensuring incident resolution and continuity through operations excellence practices.
Monitor and ensure all client complaints related to facilities are addressed professionally and rectified according to company procedures.
Assist the Lead Engineer in planning, executing, and monitoring installations, maintenance, repairs, and testing of engineering systems.
Develop and implement the Annual Operations Excellence Blueprint, identifying critical success factors and mitigation plans for service delivery.
Ensure timely and accurate reporting of operational performance, including dashboards, analysis, and management / customer reports.
Ensure full compliance with statutory, safety, and industry regulations through regular audits and staff engagement aligned with QSHE policies.
Support financial operations by facilitating timely work documentation for billing, and assisting in resolving payment issues from clients.
Monitor and evaluate vendors’ performance against service agreements and KPIs, escalating issues that may impact service delivery.
Utilise Edgenta Smart Connect and related platforms to track operations data, ensuring proper system usage and accurate reporting.
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Engineer • Seri Manjung, Perak, Malaysia