Talent.com
MY - Customer Service Associate (India - Hindi speaker)
MY - Customer Service Associate (India - Hindi speaker)Zeal Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
MY - Customer Service Associate (India - Hindi speaker)

MY - Customer Service Associate (India - Hindi speaker)

Zeal Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
22 jam yang lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan
  • Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner.
  • Conduct outbound calls and tele-sales activities when required.
  • Follow Standard Operating Procedures (SOPs) and maintain high-quality service standards.
  • Identify gaps or inefficiencies in processes and escalate or propose improvements to the Team Leader.
  • Summarize and report common customer inquiries and trending issues daily.
  • Pay attention to recurring or escalated concerns that may indicate underlying problems.
  • Collaborate with Team Leaders to resolve complex cases and achieve win-win outcomes for both clients and the company.
  • Participate in daily team huddles to share key updates, success stories, and lessons learned.
  • Deliver an excellent customer experience in every interaction with professionalism, patience, and empathy.
  • Stay updated through ongoing training, process updates, and campaign changes.
  • Uphold ZFX’s core values and demonstrate them consistently when interacting with clients and internal teams.
  • We Are Looking for Someone Who :

    • Doesn’t just follow instructions — but thinks, questions, and makes sound judgments .
    • Doesn’t just follow processes — but challenges and improves them .
    • Doesn’t just respond — but cares deeply about the customer experience .
    • Doesn’t just complete tasks — but learns, grows, and contributes to team progress .
    • Requirements

    • Diploma or Degree holder.
    • Minimum 2–3 years of relevant experience in customer service or contact center roles.
    • Experience in the Forex or Financial industry will be an added advantage.
    • Strong multi-tasking, quick learning, problem-solving, and follow-through skills.
    • Good comprehension, communication, and coordination abilities with a proactive mindset.
    • Able to work on a rotational shift schedule, including weekends and public holidays.
    • Proficiency in English and Indian languages (both written and spoken).
    • Benefits

      What we can offer you :

    • Medical Benefit
    • Optical Benefit
    • Life Insurance
    • Gym / Fitness Subsidy
    • Long Service Rewards
    Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

    Pekerjaan berkaitan
    Growth-Focused Customer Acquisition Associate

    Growth-Focused Customer Acquisition Associate

    Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading customer service company in Kuala Lumpur is seeking an Associate, Customer Acquisition.This role focuses on engaging customers and managing the sales process. Responsibilities include prov...Tunjukkan lagi
    Kemas kini terakhir: 16 jam yang lalu • Dinaikkan pangkat • Baharu!
    Customer Service Representative (WFH, Eng & Mandarin)

    Customer Service Representative (WFH, Eng & Mandarin)

    Hiredly X • Nilai, Negeri Sembilan, Malaysia
    Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy. Handle a high volume of interactions efficiently while clarifying complai...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Business Development Associate / Manager (Chinese speaking)

    Business Development Associate / Manager (Chinese speaking)

    GRVT Markets • Kuala Selangor, Kuala Selangor, Malaysia
    GRVT is the world’s first licensed hybrid decentralized exchange (DEX), on a mission to make wealth-building as natural as daily life. We’re building a compliant peer-to-peer investment platform for...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Associate Customer Support (Mandarin)

    Associate Customer Support (Mandarin)

    Two95 International Inc. • Cyberjaya, Selangor, MY
    Quick Apply
    Join Our Team as an Associate Customer Support Specialist (Mandarin).Language : Mandarin proficiency + B1 .Address : Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, Selangor.Shifts : B...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu
    Advisor I, Customer Service – Thai

    Advisor I, Customer Service – Thai

    Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
    Advisor I, Customer Service – Thai.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.T...Tunjukkan lagi
    Kemas kini terakhir: 1 hari yang lalu • Dinaikkan pangkat
    Associate Brand Activation Lead - Telco & Banking

    Associate Brand Activation Lead - Telco & Banking

    Wunderman Thompson • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading creative and consultancy agency in Kuala Lumpur is seeking an Account Director to drive strategic brand management and oversee diverse projects. The ideal candidate will have extensive bra...Tunjukkan lagi
    Kemas kini terakhir: 16 jam yang lalu • Dinaikkan pangkat • Baharu!
    Customer Service Representative (Live Chat)

    Customer Service Representative (Live Chat)

    UOB • Kuala Lumpur, Kuala Lumpur, Malaysia
    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.In...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Associate Director

    Associate Director

    Newbridge • Kuala Selangor, Selangor, Malaysia
    Oversee the accuracy and timeliness of financial reports and forecasts, ensuring alignment with business objectives.Identify trends, analyze variances, and develop improvement plans to optimize fin...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Associate Director, Organizational Change Management (OCM)

    Associate Director, Organizational Change Management (OCM)

    Avasant • Kuala Selangor, Kuala Selangor, Malaysia
    Organizational Change Manager (OCM).Avasant is a Los Angeles, California based top management consulting and research firm providing Strategic Sourcing, IT and Business Transformation, and Global S...Tunjukkan lagi
    Kemas kini terakhir: 1 hari yang lalu • Dinaikkan pangkat
    Purchasing Executive - Mandarin Speaker (Furnituremanufacturer)

    Purchasing Executive - Mandarin Speaker (Furnituremanufacturer)

    Talent Recruit • Seremban, Negeri Sembilan, Malaysia
    Procurement and Purchasing Operations.Source, evaluate, and negotiate with new and existing suppliers to obtain competitive pricing, quality products, and timely deliveries.Prepare and issue Purcha...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Customer Service Executive (Vietnamese OR Thai Speaker) - Immediate Hiring

    Customer Service Executive (Vietnamese OR Thai Speaker) - Immediate Hiring

    TRANSCOSMOS (MALAYSIA) SDN. BHD. • Kuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Executive (Vietnamese OR Thai Speaker) - Immediate Hiring.We are seeking a proactive and service-oriented Call Centre Agent to join our team. This role will be responsible for provi...Tunjukkan lagi
    Kemas kini terakhir: 14 hari yang lalu • Dinaikkan pangkat
    Service Delivery PM : Customer-Driven, On-Time Delivery

    Service Delivery PM : Customer-Driven, On-Time Delivery

    TIME dotCom Berhad • SelangorMalaysia, Selangor, Malaysia
    A telecommunications company is seeking a Service Delivery Project Manager in Selangor.This mid-senior level role oversees project management, ensuring customer satisfaction and coordinating with v...Tunjukkan lagi
    Kemas kini terakhir: 16 jam yang lalu • Dinaikkan pangkat • Baharu!
    Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG

    Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG

    Polymorph Recruitment • Port Klang, Selangor, Malaysia
    Minimum 5 years of experience in logistics, freight forwarding, or customer service.Strong interpersonal, communication, and problem-solving skills. Proven ability to multitask and manage client exp...Tunjukkan lagi
    Kemas kini terakhir: 15 hari yang lalu • Dinaikkan pangkat
    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Polymorph Recruitment • Setia Alam, Selangor, Malaysia
    Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills. Computer literate (MS Office, Email, CRM).Independent and a...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Dynamic Retail Associate : Exceptional Service & Growth

    Dynamic Retail Associate : Exceptional Service & Growth

    Crocs Vietnam • Kuala Lumpur, Kuala Lumpur, Malaysia
    A global footwear company in Kuala Lumpur is seeking a Sales Associate to deliver exceptional customer service and assist in various store operations. Candidates should possess at least SPM / O Level,...Tunjukkan lagi
    Kemas kini terakhir: 16 jam yang lalu • Dinaikkan pangkat • Baharu!
    Mandarin Speaking Customs Clearance Asisstant Manager (Logistics) in Port Klang - GG

    Mandarin Speaking Customs Clearance Asisstant Manager (Logistics) in Port Klang - GG

    Polymorph Recruitment • Port Klang, Selangor, Malaysia
    Minimum 5 years of experience in customs clearance, freight forwarding, or related logistics operations.Solid understanding of import / export documentation, customs procedures, and relevant regulato...Tunjukkan lagi
    Kemas kini terakhir: 15 hari yang lalu • Dinaikkan pangkat
    Customer Service Executive (Mandarin Speaking)

    Customer Service Executive (Mandarin Speaking)

    Talent Recruit • Kuala Lumpur, Malaysia
    We are representing a fintech wealth management platform headquartered in Singapore.They specialise in providing a comprehensive range of investment products and services to financial advisory firm...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Mandarin Outbound Sales Pro | Commission & KPIs — PJ

    Mandarin Outbound Sales Pro | Commission & KPIs — PJ

    Talent Recruit • Petaling Jaya, Selangor, Malaysia
    A leading recruitment agency in Petaling Jaya is seeking an Outbound Customer Service representative.You will consult and convince customers to use appropriate products, manage customer information...Tunjukkan lagi
    Kemas kini terakhir: 16 jam yang lalu • Dinaikkan pangkat • Baharu!