We are seeking for a highly motivated, experience and sales-driven Skin & Wellness Branch Manager to oversee operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and a proven track record in managing teams and achieving business objectives.
Responsibilities :
Sales & Revenue Leadership
- Oversee daily sales, ensuring exceptional service and an outstanding customer experience.
- Strategize and execute sales plans designed to consistently exceed targets.
- Lead morning briefings to align daily objectives and maximize appointments.
- Drive branch sales growth, actively monitoring performance to optimize revenue.
Team & People Management
Conduct regular performance evaluations, providing constructive feedback to build a cohesive and motivated team.Lead, mentor, and support team members, fostering a culture of high morale, productivity, and strong collaboration.Training & Development
Champion continuous team learning through on-the-job coaching, role-playing, performance reviews, and guiding the team to sales and service excellence.Inventory & Stock Oversight
Monitor treatment and stock levels, ensuring FIFO adherence and minimizing waste through effective inventory controls.Customer Relationship Cultivation
Build strong customer relationships, understanding their needs to provide tailored solutions.Promptly address customer concerns, resolving issues to ensure high satisfaction and loyalty.Marketing & Promotional Initiatives
Collaborate with HQ marketing to execute promotional campaigns, events, and initiatives that attract new leads.Compliance & Hygiene Standards
Ensure the outlet's adherence to all regulatory, health, and safety standards, including rigorous hygiene protocols.Reporting & Communication
Submit timely reports on outlet performance, staff matters, and operational challenges to the Area Manager or HQ for informed decision-making.Requirements :
Experience : Minimum 2 years of management experience in the beauty, aesthetics, wellness, or hospitality industry with a strong, proven record of achieving sales targets is a plus.Mandarin fluency is a an added advantage.Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.Excellent communication and interpersonal skills, with a focus on fostering collaboration and teamwork.Familiarity with aesthetic treatments, products, and industry regulations is a plus.Open to do hands on to set a good example to the team.Perks & Benefits
Attractive Basic Salary + Lucrative CommissionEPF, SOCSO, EIS contributions providedTrainings are provided for career developmentStaff CreditAttendance RewardMC IncentivesFamily PrivilegeBMI IncentiveWorking Hours
10 : 00 AM – 7 : 00 PM (Weekdays)10 : 00 AM - 6 : 00 PM (Weekends)6.0 rest days per month (excluding public holidays).You may also share your resume directly to our HR by contacting at Berenice)