Customer Success Mgmt Specialist - Indonesian Speaker

Overview

Customer Success Mgmt Specialist - Indonesian Speaker

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Responsibilities

• Lead, drive and manage engagement for repeatable achievement of revenue and consumption targets.
• Leverage best practice to guide customer strategy and future growth by cultivating customer affinity with Microsoft programs / solutions that drive impact for the customer. Provide feedback on customer development needs, customer blockers or mitigation strategies.
• Conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customers based on analysis of usage needs. Leverage insights to provide guidance and recommendations to customers; drive, retain and optimize customer consumption.
• Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical visibility of new projects and successful deployments, while orchestrating key resources and infusing key infrastructure technologies.
• Run Architectural Design Sessions to build plans for implementing solutions which align to customer business goals and technical environment.
• Collaborate and orchestrate with other Cloud Solution Architects and stakeholders, including FastTracks, Solution Assessment, etc., in developing cloud solutions on Azure.

Qualifications

Preferred Qualifications

Seniority level

Employment type

Job function

Industries

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