Head of Operations

SIDREC is a one-stop independent dispute resolution centre for disputes involving monetary claims relating to capital market products and services. We were set up under the Capital Markets and Services (Dispute Resolution) Regulation 2010 to provide free, fair and expert help to retail investors and capital market intermediaries.

Our team is small but power-packed. SIDREC offer competitive remuneration packages for our staff. We provide a conducive and comfortable working environment in an office tower connected to the Bangsar LRT station in Kuala Lumpur. If you want a career in a nascent industry, that is fast paced, enjoy working in a small team and want to grow with the organisation, you may just be the right fit.

Head of Operations

Job Description

• Ensure the effective and efficient management of SIDREC’s overall operations, including the Center’s Human Resource (HR), Administration (Admin) & IT, Governance and Finance functions
• Manage the development, implementation and periodic review of strategies, policies and procedures relating to SIDREC’s overall operations, including the Center’s HR, Admin & IT, Finance and Governance functions
• Provide counselling on SIDREC’s operational policies and procedures, including those relating to the Center’s HR, Admin & IT, Finance and Governance functions
• Co-ordinate Board and Board Committee meetings and prepare Board papers relating to SIDREC’s HR, Admin & IT, Finance and Governance functions
• Manage the development, implementation and periodic review of SIDREC’s HR initiatives and systems, including SIDREC’s competency framework and capacity building initiatives as well as SIDREC’s training and development programmes
• Manage SIDREC’s end-to-end recruitment process i.e. from the preparation of job descriptions, sourcing candidates until the on-boarding of a new recruit
• Assist with the performance management and review of SIDREC’s staff
• Support the management of disciplinary and grievance issues raised by SIDREC staff
• Manage the exit of SIDREC staff
• Maintain the records of SIDREC’s staff
• Review SIDREC’s employment and working conditions to ensure legal compliance
• Prepare monthly payroll as well as monthly and annual statutory filings (e.g. EPF, SOCSO, IRB)
• Work independently and where appropriate with other unit heads on engagement with stakeholders comprising regulators, capital market intermediaries, industry associations and other capital market stakeholders
• Build and maintain strong collaborative relationships with SIDREC’s Members to ensure effective management of SIDREC’s membership register and compliance to SIDREC’s Constitution and any company secretarial requirements
• Review and assess complaints made against SIDREC by external parties
• Contribute to SIDREC’s Annual Report or other stakeholder reports, marketing and promotional materials and communications to SIDREC’s Members as may be necessary
• Manage the development, implementation and periodic review of SIDREC’s risk framework
• Mentor, coach and supervise SIDREC’s operations staff i.e. staff supporting SIDREC’s HR, Admin, Finance and IT functions
• Support the dispute relation team in their case management as and when required
• Support any policy and research related work identified by the CEO
• Undertake such other assignments / projects as may be instructed by the CEO from time to time

Job Requirement : Qualification and Experience

Other General Requirements

Qualified candidates are invited to apply online by submitting their cover letter and resume with current and expected salary and a recent passport-size photograph.

(Only shortlisted candidates will be notified)

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