Head of Operations (COO)

About the role

The Regional Head of Operations, Asia is a strategic and operational leadership role. You will be accountable for establishing and managing a highly efficient, scalable, and customer-focused operational and technology backbone across the Asian division. This position acts as the ultimate owner of the end-to-end operational capability, whether delivered directly, via Group Shared Services, or through outsourcing, to unlock operational leverage, fuel sustainable regional growth, and ensure alignment with global Group strategy. Responsibilities

Lead the operational agenda for the Asia division, driving consistency and excellence in service delivery and outcomes. Translate divisional strategy into effective operational capabilities that support business growth and profitability. Own the end-to-end operational capabilities, ensuring comprehensive support across all aspects of the business. Champion operational transformation through end-to-end process optimization, automation, and the adoption of advanced technologies. Serve as a catalyst for innovation, embedding digital capabilities, improving data quality, and aligning processes to Group enterprise architecture standards. Actively champion the adoption of emerging AI technologies to drive efficiency while effectively navigating associated risks. Build, manage, and mentor a high-performing divisional operations team with a global shared services mindset. Foster strong cross-functional relationships across the Group and Division, promoting a culture of collaboration, transparency, and shared accountability. Qualifications

Degree-level qualification (or equivalent experience) in a relevant discipline Proven experience in financial services environment. Demonstrable success in leading strategic organizational change, with experience in Mergers & Acquisitions highly advantageous. Extensive awareness of the regulatory environment and requirements that impact an operating entity's activities. Experience operating effectively in a global environment and working with shared service models and international teams. How to apply

Interested candidate can click on the appropriate link for CV submission. Alternatively, you could email dylan(dot) (dot)com(dot)my for a confidential discussion Experience

15 years Skills

insurance,fintech,digital transformation Education

Associate Degree / Diploma bachelors of degree

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