After Sales Service Specialist

Changan MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

CHANGAN Southeast Asia Business Unit Talent Acquisition

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Quality Assurance, After-Sales, and Training

Negotiate after-sales service agreements for the Malaysia markets, handle after-sales warranty parts and audits, and organize after-sales service training.

Assist general distributors in monitoring and reporting product after-sales quality issues.

Coordinate after-sales service claims issues between regional headquarters and general distributors.

Spare Parts Sales and Management

Manage the ordering, execution, and management of after-sales spare parts and accessories for Malaysia.

Monitor the inventory turnover ratio of spare parts at general distributors.

Qualifications

Proficient in market analysis, new energy product maintenance, and management skills.

Experience with office tools; Tableau experience is preferred.

Experience in automotive after-sales service management in Malaysia is preferred.

Bachelor’s degree or above.

Language Skills : Proficient in English; strong Chinese (listening, speaking, reading, and writing) preferred.

Work Experience : Minimum of 3 years of relevant experience.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Sales, and Quality Assurance

Industries

Motor Vehicle Manufacturing, Wholesale Motor Vehicles and Parts, and Retail Motor Vehicles

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