Information Technology Support Engineer

Overview

Join our team to deliver

frontline IT support

and assist with

enterprise database operations . You’ll support employees with hardware / software issues, maintain systems, and help manage

Oracle, MySQL, Milvus, and Elasticsearch

databases (monitoring, backup / restore, patching, and permissions). What you’ll do

Maintain servers, assets & IT compliance Support database operations with scripting (Shell / Python) Contribute to automation & knowledge base What we’re looking for

Degree in Computer Science or related field OS & network fundamentals (Windows / macOS, TCP / IP) Basic knowledge of Oracle / MySQL / Milvus / Elasticsearch Experience in backup & recovery Mandarin fluency, ITIL, scripting, or database certifications a plus Key Responsibilities

1. User Support

Resolve employee endpoint issues per SOPs (hardware failures / software installation / account access) Deploy and configure office equipment (Windows / macOS / mobile devices) Respond to service desk tickets within 20 minutes (initial response)

2. System Maintenance

Perform basic server health checks (CPU / memory / disk space) Assist in patch deployment and backup operations (following change management processes)

3. Process Execution

Document and escalate incidents per established procedures Update knowledge base articles (FAQs / solution repository) Execute security compliance tasks (password policy enforcement / antivirus scans)

4. Database Operations Support (Oracle / MySQL / Milvus / Elasticsearch)

Independently operate and maintain Oracle, MySQL, Milvus, and Elasticsearch clusters, including advanced monitoring, patching, backup / restore, migration and user permission management Help maintain and develop automation scripts related to these database operational tasks (Shell, Python) Implement and enforce database security policies, perform user permission audits, and ensure compliance with corporate standards Participate in the compilation of database questionnaires and other related materials (FAQ)

Seniority level

Associate Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr