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Community Specialist

Community Specialist

Hemrish GroupPetaling Jaya, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Role Overview

The Community & Wellness Officer plays a central role in creating a welcoming, engaging, and healthy living environment for senior residents. This multi-functional role blends

reception, concierge, tours, sales, resident well-being, and nutrition & wellness

to ensure residents and their families enjoy a seamless lifestyle experience within Malaysia's first resort-style senior living community.

Key Responsibilities

Reception & Concierge

  • Serve as the front-line ambassador, welcoming residents, families, and visitors.
  • Manage phone, email, and in-person inquiries with professionalism and care.
  • Provide concierge services, including booking transport, arranging activities, and external service coordination.

Tours & Engagement

  • Conduct guided tours of Sukha facilities for prospective residents and families.
  • Present resident's living options, services, and amenities clearly and persuasively.
  • Collect resident / visitor feedback to continuously improve the community experience.

    • Sales & Community Development

  • Support the sales team in converting inquiries into confirmed move-ins.
  • Organize and participate in open houses, wellness events, and resident programs.
  • Maintain strong resident and family relationships to build trust and advocacy.

    • Resident Well-Being Support

  • Act as a liaison between residents, caregivers, and management for any concerns.
  • Encourage participation in resident's lifestyle and wellness activities.
  • Suggest new initiatives to enhance engagement, comfort, and overall satisfaction.

    • Nutrition & Wellness

    Nutrition Planning & Guidance

  • Assess residents' dietary needs, considering health conditions (diabetes, hypertension, dementia, etc.).
  • Develop personalized nutrition plans and provide advice to residents and families.
  • Conduct workshops and talks on healthy eating, cooking, and lifestyle habits.

    • Menu Development & Culinary Support

  • Collaborate with chefs to design balanced, appealing, and culturally diverse menus.
  • Innovate senior-friendly recipes that are nutritious, easy to chew / digest, and flavorful.
  • Introduce seasonal, festive, and theme-based menus aligned with residents' dining philosophy.

    • Food Safety & Quality

  • Oversee food hygiene, portioning, plating, and service standards.
  • Support procurement in sourcing fresh, sustainable, and high-quality ingredients.
  • Provide training to kitchen staff on senior-friendly cooking methods.

    • Cross-Functional Engagement

  • Work with care team, doctors, and therapists to align diets with medical needs.
  • Participate in residents' wellness programs and contribute to marketing (e.g., blogs, workshops).
  • Advocate nutrition-led living as part of the holistic care approach.

    • Qualifications

  • Diploma or Bachelor's degree in Hospitality, Nutrition, Dietetics, Social Work, or related field (Master's preferred for nutrition).
  • Certification or license as a Nutritionist / Dietitian in Malaysia is an advantage.
  • 3–5 years of experience in hospitality, customer service, healthcare, or senior-living environment.
  • Hands-on cooking / menu planning experience is desirable.
  • Strong knowledge of senior-specific needs (soft-textured diets, diabetic-friendly meals, low sodium).
  • Excellent communication and interpersonal skills with empathy and patience.
  • Strong organizational and multi-tasking ability.

    • What We Offer

  • A pioneering role blending

    • hospitality, community, and wellness

    in a senior resort setting.

  • Growth opportunities across facilities in Malaysia and Southeast Asia.
  • A collaborative, impact-driven environment.
  • Competitive remuneration with opportunities for professional development.
  • The chance to make a real difference in seniors' quality of life through both

    • community care and nutrition-led wellness

    Buat amaran kerja untuk carian ini

    Specialist • Petaling Jaya, Selangor, Malaysia

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