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Senior Analyst, HRIT (Workday L2 Support)
AIA Digital+Kuala Lumpur, Kuala Lumpur, Malaysia18 jam yang lalu
Penerangan pekerjaanEducation : University / College graduate in computer science or other relevant discipline Experience : 1 to 3 years’ relevant experience in regional solution / system support Good understanding of how the system works; knowledge of application development methodologies or system configurations Has exposure to at least 2 Workday modules; experience with HCM Workday module is a plus Familiar with ITSM tools (ServiceNow) is an advantage Practical experience with HR processes and practices SLA familiarity and a performance-driven work culture Good problem solving and analytical skills Good communication and presentation skills Team player; consistent and proactive in BAU operations and deliverables Associate Full-time Information Technology IT Services and IT Consulting, Insurance, and Financial Services
Senior Analyst, HRIT (Workday L2 Support)
Responsibilities
- Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and other HR applications
- Self-discipline and accountability to promote trust at work
- Perform system configuration and customization
- Monitor system notifications (errors) and take appropriate actions
- Support end users in system usage and raise overall HRIT Platform proficiency in the end user base
- Assist Manager in executing proof of concepts (POCs) for new Change Requests when necessary
- Participate in regional project activities with an HRIT focus
- Ensure successful system and process integration, and provide efficient SLA-driven end-user support and communications
- Liaise with AIA colleagues or business partners outside HRIT to ensure delivery of the required functional work
- Collaborate with stakeholders to gather requirements
- Manage S1 issue escalation with relevant parties effectively
- Ensure solutions are consistent with global standards and align with the global solutions architecture team
Qualifications
Seniority level
Employment type
Job function
Industries
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Senior Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia
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