Customer Service Digital Banking (Fintech)

Customer Service Digital Banking (Fintech) Remuneration : RM4,200 (basic) + RM300 (KPI allowance) + Bonus

Location : Shah Alam

Responsibilities

Deliver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy.

Build personalized solutions by identifying customer needs and recommending tailored products and services.

Handle escalated complaints professionally, maintaining trust and customer satisfaction.

Stay compliant with data protection regulations and ensure secure handling of sensitive information.

Tackle ad-hoc tasks as needed, showcasing your adaptability and problem-solving skills.

Requirements

Experience : At least 1 year in a Contact Centre or BPO, with a preference for Financial Services expertise.

Languages : Proficiency in English (verbal and written), with English CEFR C1 proficiency for customer communication.

Skills : Multitasking, prioritization, and communication excellence across multiple channels (phone, email, chat, social media).

Resilience : Perform under pressure, exceed customer expectations, and thrive in a fast-paced environment.

Mindset : Analytical thinker and problem solver with a customer-first attitude.

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