Customer Service Agent - Insurance, Loan and Financing Operations
MoneeKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor's degree in a related field or equivalent work experience. Prior experience working in a similar role, preferably in a financial institution or a regulatory environment. Strong knowledge of contract stamping and attestation procedures, including verification, validation, and documentation processes. Strong analytical and problem-solving abilities to identify discrepancies, assess risks, and propose appropriate solutions or actions. Effective time management skills to prioritize tasks, meet deadlines, and handle multiple projects simultaneously while maintaining accuracy and quality. High level of accuracy and attention to detail in all communications and documentation. Proficiency in using computer systems, software, and tools relevant to contract stamping and attestation processes, such as document management systems, spreadsheets, and databases. Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred. Strong commitment to providing excellent customer service and enhancing the overall customer experience. Availability to work flexible hours, including evenings and weekends, as required.
Customer Service Agent - Insurance, Loan and Financing Operations
Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Conduct attestation procedure on all users seeking for loan and financing services on the Shopee platform.
- Process loan and financing product contracts on the LHDN (Inland Revenue Board) STAMPS portal to ensure timely and accurate stamping of all contracts. This includes verifying the authenticity of the users’ personal information on loan application, tabulating contract & stamping details on a daily basis, and ensuring the precision of all submitted contracts on behalf of users.
- Liaise with payments team to initiate payments on the LHDN STAMPS portal to ensure payments are made in a timely manner.
- Consolidate stamped contracts along with the corresponding stamp duty certification on the admin portal, thereby ensuring that users have convenient access to their signed contracts.
- Apply people skills to successfully request for necessary documents from customers to facilitate insurance policies issuance.
- Carefully review documents submitted by customers to verify accuracy and completeness, enabling policy activation.
- Liaise with insurance providers to follow up on pending or escalated cases and ensure timely processing.
- Respond to customer inquiries and complaints via email and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer\'s satisfaction.
- Stay updated on industry regulations, trends, and best practices related to insurance, financing, loans and customer service.
- Contribute to process improvement initiatives to enhance efficiency and customer satisfaction.
Requirements
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
We are a world-leading smart mobility SaaS company with over 2,300,000 subscribers across 23 countries.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered wit...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Agent (Outbound)
Ninja VanSubang Jaya City Council, Selangor, Malaysia Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Sing...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Associate, Insurance Brokers (Financial Lines)
Howden Insurance Brokers LimitedKuala Lumpur, Kuala Lumpur, Malaysia Senior Associate, Insurance Brokers (Financial Lines).We are looking for talent who manages day-to-day servicing of Financial Lines accounts, including renewals, develops business relationships wit...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service (Banking - Mand Eng)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Customer Service (Banking - Mand Eng).Agensi Pekerjaan JobScoper Sdn.Customer Service (Banking - Mand Eng) role focused on assisting customers with self-service and digital banking channels, handli...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
- Dinaikkan pangkat
Sales
STS WEALTH CAREHulu Kelang, Selangor, Malaysia We are offering full-time position with attractive salary + incentive to high scorer / good performer.If you are very potential in managing a team, you might promote as team leader as well.Act as Loa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Insurance Agent
AIAKuala Lumpur, Kuala Lumpur, Malaysia AIA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.AIA Kuala Lumpur, based in Kuala Lumpur, Malaysia.This is a full-time on-site role for an Insurance Agent responsible for selling insur...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
- Dinaikkan pangkat
Senior Director, Priority Banking Team
Standard CharteredHulu Kelang, Selangor, Malaysia Senior Director, Priority Banking / Senior Director, Branch Distribution.The successful candidate will lead and manage a team of Affluent Relationship Managers, ensure delivery of exceptional custo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Branch Manager, Retail Sales
CARSOMEKepong, Kuala Lumpur, Malaysia As we strive to digitalize the used car industry in Southeast Asia, we seek goal-driven individuals ready to take on challenges and responsibilities.
As a Branch Manager, you will lead your branch t...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Agents
SK intellix MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers.
Initiate outgoing calls to prospective or existing customers for purpos...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
- Dinaikkan pangkat
Financial Operations Associate
Shift MarketsSelayang Municipal Council, Selayang Municipal Council, Malaysia CXM is a global broker providing access to Forex, CFDs, and other financial markets.We focus on transparency, efficiency, and client satisfaction by delivering fast execution, secure transactions, ...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Branch Manager, Retail Sales
Carsome GroupKepong, Kuala Lumpur, Malaysia As we have strived to digitalize the used car industry in Southeast Asia, we are looking for goal-driven individuals who are ready to take on challenges and responsibilities.As a Branch Manager, yo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Policy Servicing, Team Lead
Zurich Cover-MoreKuala Lumpur, Kuala Lumpur, Malaysia Customer Policy Servicing, Team Lead.Job Type : Permanent - Full Time.Job Category : Call Centre and Customer Service.You will lead and elevate a high-performing Customer Policy Servicing team, ensur...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Customer Service Agent - SPayLater
MoneeKuala Lumpur, Kuala Lumpur, Malaysia Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Insurance Advisor, FT Region
Etiqa Insurance and TakafulKuala Lumpur, Kuala Lumpur, Malaysia Talent Acquisition Specialist @ Etiqa Insurance and Takaful | Building High-Performing Teams.To represent Etiqa and drive Bancassurance business for Affluent & High Networth segments through Relati...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
Telesales Agent
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)
Bowtie Life Insurance Company LimitedKuala Selangor, Kuala Selangor, Malaysia Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company, grooming and learning from the next gen...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Premier Insurance Advisor
RHB Banking GroupKuala Lumpur, Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features.Increasing Participation Rate of RM channel.Increasing Average Case Size to match industry best practices.
Increase Banca Penetration of...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Inbound Contact Centre Agent
Commerce Access Sdn. BhdPetaling Jaya, Selangor, Malaysia Contact and communicate effectively with customers to discuss delinquent accounts and payment options.Deliver the best services to customers to ensure the highest customer satisfaction with the rig...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Purchase Order Management Analyst
NexperiaSeremban, Negeri Sembilan, Malaysia PO management analyst page is loaded## PO management analystlocations : Serembantime type : Full timeposted on : Posted Todayjob requisition id : R- • •About the role • • Responsible for managing...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu