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Senior Director, Priority Banking Team

Senior Director, Priority Banking Team

Standard CharteredHulu Kelang, Selangor, Malaysia
8 hari lalu
Penerangan pekerjaan

Overview

Senior Director, Priority Banking / Senior Director, Branch Distribution. The successful candidate will lead and manage a team of Affluent Relationship Managers, ensure delivery of exceptional customer service, and achieve business targets. The team leader will drive team performance, develop team members, and foster a positive and productive work environment.

Responsibilities

  • Leadership and Team Management

Hire, lead, coach, and manage a team of Affluent Relationship Managers, fostering a high-performance culture.

  • Set clear performance expectations, provide regular coaching, and conduct reviews to ensure team members’ performance.
  • Provide regular guidance and coaching to enhance skills, knowledge, and productivity of the team.
  • Encourage collaboration and teamwork, promoting a positive and motivating work environment.
  • Business Development and Client Relationship Management

    • Build and maintain strong relationships with Priority Clienteles.

  • Understand client financial goals and provide tailored wealth management advisory and solutions.
  • Ensure high levels of client satisfaction and retention.
  • Drive acquisition of new Priority Clients and grow assets under management (AUM).
  • Develop and execute strategies to grow affluent customer base and product penetration.
  • Collaborate with marketing, products, specialist teams, and stakeholders in the bank to execute campaigns and initiatives.
  • Compliance & Risk Management

    • Ensure strict adherence to regulatory requirements and internal policies.

  • Proactively manage risks and maintain high standards of governance and ethical conduct.
  • Keep abreast of market and regulatory changes.
  • Strategy

    • Lead a team of Affluent Relationship Managers to achieve specified sales targets and service standards.

  • Provide guidance on day-to-day portfolio management.
  • Guide the team in training and leading sales staff in deepening relationships and maintaining ETB clients for Priority Banking.
  • Supervise and coordinate sales efforts and promotional activities to meet new business and client acquisition goals.
  • Conduct staff meetings and provide updates for campaigns, procedural changes, and management directives.
  • Ensure the team builds an information database on Priority Banking clients to support and deepen relationships and cross-selling.
  • Foster and deepen client relationships by providing regular market information updates and trend analyses on financial products.
  • Ensure compliance with money laundering prevention procedures and report suspicious activity as required.
  • Train and develop new sales staff; develop action plans to improve team performance; provide coaching and mentoring to facilitate staff retention.
  • Processes

    • Liaise with stakeholders for exceptional, legal, compliance, and operational cases to ensure sales, operations, and service are well managed.

  • Maintain operation controls under risk guidelines and sales compliance.
  • Detect and report non-compliance and control weaknesses; ensure robust controls and monitoring actions.
  • Business

    • Achieve agreed sales targets and Priority Banking profitability.

  • Deliver quality performance in audit results, credit quality, business development, and people management.
  • People & Talent

    • Focused and achievement-oriented; strong business acumen, analytical, planning, and organizational skills.

  • Demonstrable leadership capabilities; excellent interpersonal and communication skills.
  • Strong negotiation skills; ability to multitask; good judgment; team player; resilient under pressure.
  • Strong knowledge of internal and regulatory processes.
  • Risk Management

    • Ensure compliance with Group Policy and Standards, local laws and regulations, controls, and AML / CDD requirements.

  • Support anti-money laundering efforts and manage day-to-day AML / CDD matters including account reviews and reporting suspicious activity.
  • Governance & Regulatory Conduct

    • Demonstrate ethical conduct and adhere to the Group’s values and Code of Conduct.

  • Lead to achieve outcomes in the Bank’s Conduct Principles and mitigate risk, conduct, and compliance matters.
  • Operate with Board oversight and comply with governance processes as applicable.

    • Qualifications

  • Minimum diploma / degree in any field.
  • Minimum of 5 years experience in wealth management, with at least 2 years in a supervisory / leadership role.
  • In-depth knowledge of wealth products, services, and regulatory requirements.
  • Strong leadership and people management skills; excellent communication and customer service skills.

    • About Standard Chartered

    We’re an international bank with a long history of making a positive difference for clients and communities. We value diversity and inclusion and are committed to ethical conduct and excellence. Our purpose is to drive commerce and prosperity through our unique diversity, and our Brand Promise is to be here for good.

    What We Offer We offer a competitive salary and benefits to support wellbeing, retirement savings, medical and life insurance, flexible working options, and a range of development opportunities. We value diversity and aim to create an inclusive environment where everyone can reach their potential.

    Seniority level

  • Director

    • Employment type

  • Full-time

    • Job function

  • Finance and Sales

    • Industries

  • Banking

    • #J-18808-Ljbffr

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