Duty ManagerMandarin Oriental • Kuala Lumpur, Kuala Lumpur, Malaysia
Duty Manager
Mandarin Oriental • Kuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaanTake full ownership of the premises during your shift, ensuring all operations run smoothly and efficiently. Provide exceptional customer service, handling complaints, feedback, and special requests with professionalism. Motivate and guide team members, ensuring everyone understands their responsibilities and maintains a positive working environment. Ensure all staff adhere to company policies, procedures, and health & safety regulations; take corrective action where necessary. Learning & Development programmes tailored to various stages of your career. MOstay programme offering complimentary nights and attractive rates for you and your loved ones. Health & Wellness programmes to support a work‑life balance. EPF contributions above the norm, SOCSO and EIS. Public holiday entitlement based on the Malaysian calendar. Exceptional rest area & colleague engagement activities. Mid‑Senior level Full‑time Management & Manufacturing Hospitality
Duty Manager
Mandarin Oriental Kuala Lumpur is looking for a Duty Manager to join our Front Office team.
Mandarin Oriental is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, located in prime destinations. Our Kuala Lumpur property is a luxurious urban resort in the heart of the city, next to the iconic Petronas Twin Towers.
About The Job
Based in the Front Office Department, the Duty Manager is responsible for overseeing daily operations, ensuring excellent customer service, managing staff during shifts, and handling any issues or emergencies that arise. This role acts as the main point of contact when senior management is unavailable and plays a key part in maintaining standards and ensuring smooth business operations. The Duty Manager reports to the Front Office Manager.
Responsibilities
- Handle guest complaints diligently and professionally, ensuring satisfaction.
- Follow up on special requests from guests as instructed by the Front Office Manager and higher management.
- Oversee the night audit process.
- Organise the monthly Duty Manager’s meeting with the FOM to discuss operational matters.
Expectations / Requirements
Benefits
Seniority Level
Employment Type
Job Function
Industries
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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