Hub Operations Manager (Mandarin Speaking is Required)

Hub Operations Manager (Mandarin Speaking is Required)

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

You will be based in the Castrol Business Technology Centre (BTC) and will play a pivotal role in the delivery of Supply Chain operational outcomes – impacting Service, Cash and Cost, and in end-to-end service planning and delivery by connecting the operational teams based in the BTC, with the Finance Business Team (FBT) and with the regional supply chain and sales organisations in the local markets (e.g. Americas, ASPAC, Europe). The role ensures that all regional demands and business needs are accurately translated and efficiently communicated into the BTC teams, and that continuous improvement is driven across our planning processes to deliver agility and ongoing efficiency and effectiveness. The role-holder supports integration across the functional teams to deliver a successful end-to-end outcome for our customers. Crucially the Hub Operations Manager serves as the primary issue point for the regional supply chain leadership team in terms of issues, changes or critical updates.

The role-holder wears several hats; you will bring to bear your substantial supply chain expertise and knowledge to identify and drive service, cash and costs benefits; you will possess extensive leadership experience which will focus on keeping the many large matrix teams connected and aligned, and on encouraging an inclusive working environment and a cooperatively ‘one team culture’. Finally, your strategic decision-making acumen will help accelerate the continued effectiveness and performance of the BTC and its alignment with the FBT. This role demands a keen focus on customer delivery, a collaborative spirit, and a passion for influencing and supporting people. The role reports into the regional Director in the local market and is based in Kuala Lumpur, Malaysia.

What you will deliver

• Deliver end-to-end integration and alignment of all planning activity in the BTC to meet regional targets and sales activities.
• Provide day-to-day leadership for the BTC teams supporting the respective regional supply chain to ensure their 'home team’ is fully aligned with the regional supply team in terms of numbers, deliverables and expectations.
• Own the regional supply chain agenda and act as the ‘Account Manager’ across the BTC, managing the various interfaces in the Shared Service Centre.
• Be the primary critical issue point for the regional teams and their leadership and for all business teams and groups across Supply Chain (Business Technology Centre, Finance Business Technology and the Centre of Excellence and ensure communications flow effectively across the groups as needed.
• Ensure the regional supply chain teams, the BTC and FBT are fully aligned and that their business requirements are coordinated to drive customer intimacy and to scale benefits from ongoing standardization practices.
• Be an enthusiastic ambassador for continuous improvement across business planning processes and ways of working.
• Co-own the Transformation agenda, deliver high quality operational plans into regional leadership and drive the overall orchestration of global planning activities.
• Plan, supervise and deliver operational targets to optimize cash and service targets (strategic and operational).
• Serve as part of the Castrol Supply Chain hub senior leadership structure and the regional leadership.

What you will need to be successful

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

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