Manager - Customer Service Operation

Are you ready to take your customer service career to the next level? Join a global organization that values leadership, cross-cultural communication, and service excellence. This role offers exciting opportunities for growth, international travel, and the chance to make a real impact on customer satisfaction worldwide.

Responsibilities

• Lead global teams : Supervise and guide international customer service teams, ensuring consistently high service standards across different cultures.
• Drive performance : Monitor key metrics and implement process improvements to enhance overall team efficiency and customer satisfaction.
• Resolve complex issues : Handle escalations and ensure timely resolution of customer problems, maintaining a high level of service quality.
• Collaborate across borders : Work with global stakeholders to align service standards and improve customer experience across different regions.
• Develop talent : Conduct training, coaching, and performance reviews to nurture and grow your team's skills and capabilities.
• Innovate and improve : Support new project launches and system enhancements to keep the customer service function at the cutting edge.
• Travel and engage : Visit international locations as needed for team management and client engagement, broadening your global perspective.

Qualifications

Why this opportunity

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