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Application Support Associate - Immediate Hiring!
Metacloud SolutionBayan Lepas, Penang, Malaysia1 hari lalu
Penerangan pekerjaanCandidate must possess at least SPM or equivalent. At least 1 year of working experience in IT support or related field. Preferably Junior Executive specializing in IT / Computer Network / System / Database Administration or equivalent. ITIL or professional certification is an added advantage. Basic IT / technology knowledge. Strong problem-solving and analytical skills with attention to detail. Flexibility to work on 24 / 7 rotating shifts (3 rotational shift basis), including midnight shift, weekends and public holidays. Proficiency in Mandarin and English is required to effectively communicate with our Mandarin-speaking clients from China .
Overview
Application Support Associate - Immediate Hiring!
Provide L1 technical support for web-based and in-house applications on a 24 / 7 rotational shift basis.
Responsibilities
- Support customers directly via chat, ensuring clear, professional, and timely responses.
- Log, track, and update incidents in the internal ticketing system for troubleshooting records and escalation purposes.
- Troubleshoot and resolve application issues promptly, prioritizing based on severity, business impact, and urgency.
- Monitor system operations, perform initial diagnostics, and escalate unresolved cases to L2 / L3 support teams when required.
- Conduct routine system health checks and proactive monitoring to identify and mitigate potential issues early.
- Document troubleshooting procedures and contribute to the knowledge base for future reference.
- Collaborate with cross-functional teams to improve application performance, streamline workflows, and enhance service quality.
- Provide feedback on recurring technical issues to support preventive measures and long-term stability.
Requirements
Other
Full time position (2) available!
Perks and benefits
Medical, Miscellaneous allowance, Parking, Annual Performance Bonus, Shift Allowance
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Buat amaran kerja untuk carian ini
Application Support • Bayan Lepas, Penang, Malaysia
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