Payment Operations Executive / Senior Executive
EPOSKuala Lumpur, Federal Territory of Kuala Lumpur, MY30+ hari lalu
Jenis pekerjaan
- Quick Apply
Penerangan pekerjaanAct as the escalation point for complex customer issues and resolve them efficiently Implement process improvements to reduce repetitive support tickets Maintain high customer satisfaction scores Prepare weekly and monthly reports on deployment status and team performance Review workflows to improve efficiency and reduce deployment lead times Support management in optimizing operational procedures and SOPs Diploma / Degree in Business, Operations, IT, or related fields 2-3 years of experience in customer service, operations, or deployment. Experience in POS, payment terminals, or IT hardware deployment is a strong plus Strong leadership, problem-solving, and organizational skills Excellent communication skills and ability to manage cross-functional teams Hands-on, detail-oriented, and able to thrive in a fast-paced environment
About EPOS
Backed by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations. Our solutions include POS systems, Soundbox devices, and Payment Terminals, helping SMEs in F&B and Retail streamline operations and accelerate growth.
As part of our expansion in Malaysia, we are looking for a Payment Operations Executive / Senior Executive to join our operations team in delivering seamless merchant onboarding, POS / soundbox / payment deployment, and operational support.
Role Summary
The Payment Operations Executive / Senior Executive will join a team of Operations and Technicians to ensure efficient deployment, installation, and post-sales support for merchants. This role requires a hands-on leader who can optimize operational workflows, oversee client deployments, and maintain service excellence.
Key Responsibilities
Operations & Deployment Management
- Oversee merchant onboarding, device configuration, and site installations
- Ensure timely and smooth deployment of POS and payment terminals
- Coordinate with Sales and Technical teams for seamless handover and client satisfaction
Customer Support & Issue Resolution
Reporting & Process Improvement
Requirements
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