Team Leader, Order Management (Japanese Speaker)

Job Description Summary

The Team Leader Order Management, Japan is responsible for managing the Order Management function within the Shared Services Center (SSC). The role includes leading a group of associates, overseeing operations, and ensuring all activities meet Service Level Agreements and regulatory requirements.

Why Join Us?

A career at BD offers the opportunity to work alongside inspirational leaders in a growth‑centered culture. BD is one of the world’s largest medical technology companies, dedicated to advancing global health through innovative solutions.

Job Responsibilities

• Set‑up and operationalize the Japan order management team and processes.
• Partner with the Japan team (travel required) to implement a new pre‑discount model in SAP ECC and Japan’s Web Order Portal.
• Lead and manage associates in customer master data, order processing, pricing validation, back‑order, discrepancy management, and service / contract billings.
• Maintain good relationships with distributors / end customers, internal stakeholders, and other SSC functions.
• Conduct customer / distributor surveys and regular meetings with key stakeholders to update on performance and gather feedback.
• Escalate delays as appropriate.
• Recruit, develop, and manage a process team to achieve individual and team objectives and operational goals.
• Lead and participate in projects to standardize policies, procedures, and processes across programs and operational units.
• Develop change‑management strategies and lead change efforts for specific projects.
• Monitor metrics and publish performance indicators to control operational cost and quality.
• Review and analyze business processes, procedures, and systems to identify risks and priorities for improving operational effectiveness and order management.
• Collaborate with department manager and other SSC / SCM stakeholders to develop and implement realistic short‑term and long‑term solutions.
• Conduct compliance audits and training as required.
• Conduct periodic one‑to‑one and yearly performance reviews.
• Ensure compliance with Sarbanes‑Oxley (SOX), GDPMDS, ISO 13485, and BD policies.
• Maintain a safe, healthy, and environmentally friendly workplace by observing company rules and promoting responsible practices.
• Provide senior management with relevant information regarding activities, problems, and issues related to order management personnel and assignments.
• Assist with the maintenance of master pricing files.
• Plan, coordinate, and oversee training of order management personnel.
• Monitor work performed by order management personnel and assist in planning and implementing solutions for workload issues, including coverage during absences.
• Perform any other tasks as assigned.

Job Requirements

EEO Statement

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, genetics, disability, military eligibility, or veteran status, or any other protected status.

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