Client Care Executive - Service - MY

Job Summary

We are seeking a dedicated and customer-focused Client Care Associate to join our Malaysia Contact Centre team. This role involves providing exceptional support to our clients and you will be responsible for addressing client inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle incoming client inquiries and provide prompt, accurate, and professional responses.
• Resolve client issues efficiently, ensuring a positive client experience.
• Maintain detailed and accurate records of client interactions and transactions.
• Collaborate with team members and other departments to resolve complex client issues.
• Stay updated on product knowledge, company policies, and procedures to provide informed assistance.
• Adhere to the contact centre's standards and protocols to ensure compliance and quality service.
• Educate client about the products and service offered.
• Probe and identify financial needs on service calls and pitch relevant solutions in line with client charter.
• Ensure that offers are pitched on at least 70% of eligible calls.
• Ensure all sales pitches are made without mis-selling.
• Additional point for Sales Palette markets – Use S2S palette to identify eligibility and register dispositions for analysis.
• Ensure continuous improvement in productivity to the standards prescribed from time to time.
• Support ongoing initiatives to enhance cross‑sell opportunities.

Requirements

Qualifications

What We Offer

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

#J-18808-Ljbffr