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CRM & Retail Operation Executive

CRM & Retail Operation Executive

Mtalent Business Sdn BhdPetaling Jaya, Selangor, Malaysia
15 jam yang lalu
Penerangan pekerjaan

CRM & Membership Operations

Develop and implement CRM strategies to increase customer engagement, loyalty, and retention

  • Analyze membership data to gain insights and support targeted marketing campaigns
  • Manage and monitor the performance of membership programs, benefits, and point systems
  • Plan and execute member-exclusive campaigns and personalized engagement initiatives
  • Coordinate with teams to optimize member experience across all touchpoints

Provide regular CRM reports and insights to management, including ROI and KPIs

Retail Store & Campaign Support

Support the planning and execution of in-store promotions and member-centric campaigns

  • Coordinate with stores to ensure smooth execution of campaigns and activities
  • Supervise and guide stores in delivering consistent brand and customer experience
  • Assist in managing store maintenance and merchandising display standards as needed
  • Participate in innovation planning, providing insights from CRM and customer behavior data
  • Perform any other ad hoc tasks related to CRM or retail operations as assigned

    • Job Requirements :

  • Candidate must possess at least a Diploma / Degree in any fields
  • Fresh graduates are welcome to apply for executive role as on-job training will be provided
  • Good communication, interpersonal and training skills
  • Candidate must possess own transport and willing to travel within Malaysia
  • Required language(s) : English and Mandarin (To communicate with our Mandarin Speaking Client)
    • Buat amaran kerja untuk carian ini

    Operation Executive • Petaling Jaya, Selangor, Malaysia

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