Customer Quality Engineer

Overview

Make A Difference For Those Who Make The World. It takes great people to achieve greatness — people with a sense of purpose and integrity, a relentless pursuit of excellence, and a care for making things better. Join our team of 56,000+ professionals in 60 countries who work with brands including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more. What You’ll Do : We keep your world running seamlessly in ways both unnoticeable and remarkable. Our fastening systems connect the world’s cars and electronics, and our infrastructure solutions build the world’s roads, pipelines and sewer systems. For manufacturers, our engineered fastening business meets assembly challenges worldwide with innovative, customized and integrated solutions. For oil and gas, we provide equipment and services for onshore and offshore pipeline construction and inspection. For heavy construction and demolition, our mounted and handheld hydraulic products are leaders in rebuilding infrastructure. Responsibilities

Act as the primary interface between the company and customers, addressing quality-related inquiries and concerns. Proactively engage with customers to understand their quality expectations and requirements. Communicate effectively with both internal teams and customers to ensure alignment and resolution of quality issues via improvement in the plant. Utilize problem-solving methodologies (e.g., 8D) to address and resolve quality issues. Identify and implement process improvements to enhance product quality and reduce defects. Participate in cross-functional teams to address quality issues and drive continuous improvement initiatives. Documentation and Reporting : prepare and maintain weekly / monthly quality documentation, including reports, procedures, and specifications. Track and report on quality performance data to customers and internal stakeholders. Coordinate customer audits within process QA, internal teams and follow up on audit findings. Liaise with other departments, such as operations, engineering, and manufacturing, to ensure quality standards are met. Provide technical support and guidance to customers on quality-related matters. Stay up-to-date with industry trends and best practices in quality management. May be required to travel to customer sites for audits or problem resolution. Able to interact with customers independently and professionally. Initiate customer surveys, compile and disseminate findings and action plans. Support internal Quality Audit, Manufacturing Process and Product Audit as well as supplier audit. Implement and maintain QMS documents with annual review performed. Perform other tasks assigned by superior or the company from time to time. Who You Are

You always strive to do a good job—but wouldn’t it be great if you could do your job and do a world of good? You care about quality at every level, love to learn and grow, and are not intimidated by innovation. You also have : Degree in an Engineering Discipline or quality-related courses. Good knowledge of problem-solving tools such as 7 QC tools, SPC, DOE, FMEA, Poka-Yoke, 8D, etc. Experience in calibration is an added advantage. Knowledge of Quality Management Systems such as ISO9001 and ISO / TS16949. Knowledge of AS9100C is an added advantage. Customer focus and ability to work cross-functionally at a fast pace to meet customer requirements. Good communication skills and leadership to drive quality improvement projects. Minimum 5 years’ experience in a similar position. A fast learner and able to perform the work with minimum supervision. Qualified internal auditor for ISO9001 and ISO / TS 16949 is an added advantage. All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. Who We Are

We’re the World’s largest tool company. We’re industry visionaries, solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are a state-of-the-art, global growth company with a rich history dating back to 1843. Global Benefits & Perks

You’ll be rewarded with a competitive salary plus entitlements and benefits unique to your country of hire. What You’ll Also Get

Career opportunities : Paths aren’t linear. Being part of our global company with 60+ brands offers growth and development across multiple career paths. Learning & Development : Access to a wealth of state-of-the-art resources, including our Lean Academy and online university for certificates and specializations. Diverse & Inclusive Culture : We value differences and strive to be an awesome place to work. Purpose-Driven Company : Contribute to positive changes in local communities and sustainable business practices.

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