Database Administrator

Overview

Our client is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. The bank is expanding its footprint in Malaysia and is delivering innovative financial technology solutions through a newly setup technology centre in Kuala Lumpur as part of Technology and Operations.

The role is to be part of a technology and operations team that develops, centralises and standardises technology systems and banking operations for Malaysia and overseas branches.

Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents to meet service level targets; incidents include failures and queries reported by business users and technical staff, and event alerts from monitoring tools.
• Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of unavoidable incidents.
• Ensure all incidents and problems are proactively managed—prioritize issues of varying severity and escalate to the necessary teams and management as appropriate.
• Collaborate with the development team to identify resolutions and transition releases into production environments.
• Adopt standard Incident and Problem Management workflows and processes, including timely ticketing, defect and incident logging, and change management communications.
• Participate in DR / BCM activities or infrastructure-related upgrades.
• Responsible for capacity management : monitor and analyse performance and capacity data and forecast capacity needs for applications.
• Contribute to management reporting and other centrally driven project initiatives as needed, in addition to day-to-day support duties.

Mandatory Skills Description

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