IT Support Specialist

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To complement our team, we are looking for a customer- and teamoriented individual for the business area Group Functions at the Penangsite as a

IT Support Specialist

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.

In the Group Funtions, we support the market-oriented divisions with central services. We work together today on the solutions for tomorrow - in close cooperation with our customers and always with high quality standards.

What you will do :

• Respond to customer inquiries via email, chat, or ticketing systems in a timely and professional manner.
• Provide first-level technical support and helpdesk assistance for hardware, software, and network issues.
• Log, track, and manage helpdesk tickets, ensuring accurate documentation and timely resolution. Assist users with password resets, software installations, account setup, and system access.
• Monitor system performance and notify IT or engineering teams of any irregularities or outages.
• Identify recurring helpdesk issues and work with IT or product teams to implement permanent fixes.

What you bring :

Take a step further with us :

Why join us? Break new ground with us :

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.

For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.

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