Country Officer supporting the University of Melbourne, Australia

Overview

We are looking for a talented, dedicated professional to be a Malaysia-based Country Officer supporting the University of Melbourne via Grok Global Services’ Program Office.

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world.

A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

About University of Melbourne

Established in 1853, the University of Melbourne is a leading international university with a tradition of excellence in teaching and research. More than a third of the University’s students are international students and its staff has networks across the world. The main campus in the heart of Melbourne is recognized as the hub of Australia’s premier knowledge precinct. The University includes ten academic divisions, eight hospitals, many leading research institutes, and a wide-range of knowledge-based industries. Currently ranked as the top university in Australia, the University of Melbourne is at the forefront of higher education in the Asia-Pacific region and the world.

Offshore Office

Advancing Melbourne’s Global pillar commits the University to lead, convene and collaborate through strategic partnerships on a global scale.

An integral component of the University of Melbourne’s International strategy has been the development of offshore offices in countries from which the University draws large numbers of international students. Currently the University has offices in China (Beijing and Shanghai), India, Singapore, Malaysia (Kuala Lumpur), North America, Malaysia (Jakarta) and Vietnam. The offshore office staff are primarily focused on delivering student recruitment plans and collaborate closely with the University’s Student Recruitment team within Student and Scholarly Services.

The University’s offshore offices provide high order representation and engagement for the University in their geographical areas of responsibility. They support the University’s marketing, student recruitment and admissions functions by disseminating information, co-ordinating communication activities and providing support to the University’s education representatives; they also support linkages and academic relationships with research, industry, and business institutions; they support alumni relationships, and they provide on the ground assistance to visiting University staff.

About the Role

Position : A dynamic, motivated individual with the highest order communication, organizational and interpersonal skills is required to support student recruitment in Malaysia. A significant part of this role will focus on the facilitation and attendance at education exhibitions, interview programs, seminars and webinars, school visits, and the support of current University representative (agent) activities across Malaysia.

To succeed the Country Officer will require knowledge of the University of Melbourne student experience and have the capacity to engage effectively with prospective students and their families.

The position is embedded in the University’s team in Malaysia and reports to the Regional Manager (Singapore & Malaysia). You will work with staff based in the Kuala Lumpur office and with colleagues in Melbourne. From time to time, you may be required to support operations in Singapore. You will be proactive and have a strong sense of initiative, with the ability to work autonomously and with a remote team.

The position is based in Malaysia.

Reporting line : Regional Manager (Singapore & Malaysia)

Core Responsibilities

• Actively engage with students, parents, and agents for conversion activities;
• Support in management of incoming enquiries from students via emails, phone calls or the University’s CRM;
• Support the UoM Malaysia team in student counselling activities;
• Support the team in data collection and updates for various reporting purposes;
• Responsible for ongoing market research and intel for various purpose;
• Need based liaising with the UoM design, recruitment operations and other Melbourne based teams on need-based student recruitment tasks and projects
• Provide support for other student recruitment activities;
• Represent the University in education fairs as and when required;
• Demonstrate commitment to actively contributing to a positive and professional work environment that fosters innovation, teamwork, high achievement, continuous improvement, and job satisfaction; and
• Other responsibilities as directed by the Regional Manager.

Selection Criteria

The Most Important Traits to Succeed

Other job-related information

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