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Shop Leader

Shop Leader

Chloe Cafe & Flufff CafeIpoh, Perak, Malaysia
9 jam yang lalu
Penerangan pekerjaan

Job Scope / Responsibilities :

Shop Operations

  • Oversee daily shop operations to ensure smooth running.
  • Ensure cleanliness, hygiene, and safety standards are maintained.
  • Monitor stock levels of products, packaging, and supplies; coordinate with HQ for replenishment.

Sales & Customer Service

  • Ensure excellent customer service is provided at all times.
  • Handle customer feedback, inquiries, and complaints professionally.
  • Monitor sales performance and assist in achieving sales targets.
  • Upsell and promote products.

    • Team Management

  • Supervise shop assistants and cashier staff.
  • Arrange staff schedules and manage attendance.
  • Guide, train, and motivate team members to deliver good service.

    • Cash & Inventory Handling

  • Oversee cash handling and ensure daily sales are balanced.
  • Verify cash deposit and reporting to accounts / management.
  • Monitor product wastage and control shop losses.

    • Reporting & Communication

  • Prepare daily / weekly sales and operations reports.
  • Communicate with management regarding shop needs, issues, and updates.
  • Ensure company policies and SOPs are followed by the team.

    • Job Requirements :

  • Minimum SPM / Diploma qualification or equivalent.
  • At least 2–3 years of retail / F&B supervisory experience (bakery, café, restaurant, or similar).
  • Strong leadership and people management skills.
  • Good communication and customer service skills.
  • Basic knowledge of cash handling, reporting, and inventory control.
  • Able to work shifts, weekends, and public holidays.
  • Responsible, reliable, and hands-on in daily shop operations.
  • Basic computer skills (POS system, Microsoft Excel / Word) will be an advantage.

    • Job Types : Full-time, Permanent

    Pay : From RM1,700.00 per month

    Benefits :

  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Parental leave

    • Application Question(s) :

  • When will you be able to start work? Do you need to serve any resignation notice, or can you start immediately?

    • Experience :

  • Retail sales : 2 years (Required)

    • Work Location : In person

    Buat amaran kerja untuk carian ini

    Leader • Ipoh, Perak, Malaysia

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