Learning Operations Specialist

Overview

bp is a global company that offers world-class training, flexibility to realise potential, and a competitive reward and benefits package. bp is an exciting place to be for anyone who wants to be part of the global energy business. Search for jobs below and register for our talent community to keep up to date with bp and our latest roles. This role is not eligible for relocation.

Learning Operations (LO) is part of People, Communication & Culture (PC&C), within Operations & Advisory, reporting to the Regional Service Owner (RSO) to provide a positive colleague experience. LO works with global learning teams to coordinate and deliver internal training end-to-end, including providing support. Day-to-day activity is managed through Salesforce and Cornerstone.

This position is responsible for end-to-end management of logistical and delivery activity in line with the Learning Value Chain (LVC); ensuring that tasks related to set-up, planning, training sessions, record maintenance and learning object creation are performed to a high standard and within the agreed timeframe. The role reports to the Learning Operations Team Lead.

Key Accountabilities and Challenges

• Provisioning of goods and services for training rollout; identify risks and issues and provide solutions to mitigate.
• Schedule trainers and faculty; liaise with faculty and vendors.
• Select and confirm training venues against defined criteria; balance requirements, including budget, when confirming choice.
• Order training materials and manage special training requirements, including virtual or physical materials, IT services, catering and required tools.
• Administer sessions and complete session tasks in Salesforce; ensure training records in Cornerstone are updated accurately and timely.
• Process training assignments via Salesforce into My Talent & Learning using appropriate matrices and delivery standards.
• Record costs (estimated and actual) for contracted goods / services; follow up for invoicing within timescales.
• Validate learning costs and actuals in payment systems (Ariba, Backbone, Fieldglass, Concur) and back charge to the correct cost centre.
• Process Upfront Agreements (UFA) with Inter-company teams.
• Maintain accuracy of information in Salesforce and Cornerstone.
• Create and manage learning objects with testing and validation checks.
• Update session schedules in Salesforce and communicate changes to vendors, learners and faculty.
• Communicate clearly with learning audiences via Salesforce; provide customer service to learners, partners, vendors and colleagues with strong case management.
• Support preparation audits by reviewing and updating process documentation.

Qualifications, Competencies & Approach

Perspectives

Technical & Business Competencies

Environment & Benefits

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Reasonable accommodations are provided for applicants with disabilities during the process.

Travel & Location

Travel : No travel expected for this role.

Relocation : Not eligible for relocation.

Remote Type : Hybrid of office / remote working.

Additional

Legal Disclaimer and notices : bp is an equal opportunity employer and values diversity. Applicants may request accommodations related to the recruitment process. Employment may be contingent upon local policy, including background checks or medical / fitness reviews where applicable.

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