Client Relationship Manager (Mandarin) - Full Time

Client Relationship Manager (Mandarin) - Full Time

Senior Recruitment Consultant @ Trinity Workforce Solutions Inc.

Job Title : CRM Manager Mandarin (Igaming Industry)

Employment Type : Full-Time

Basic Salary Range : Open up to RM 15K

Key Responsibilities

• Develop and implement CRM strategies and programs to target new markets, retain customers, and drive business growth.
• Analyse, plan, monitor, and optimise key account performance in line with business objectives.
• Optimise sales content for effectiveness across multiple channels (Email, WhatsApp, SMS, App, Calls).
• Design promotions or events tailored to customer preferences and behaviour.
• Manage escalations and negative feedback, working with the CRM team to retain customers and rebuild trust through proactive solutions.
• Collaborate with product, marketing, and management teams to ensure goal alignment.
• Lead, guide, and support CRM teams in executing initiatives and achieving operational efficiency.
• Encourage knowledge-sharing through clear communication and thorough documentation.

Qualifications

Job Details

Location : Kuala Lumpur, Malaysia (Bangsar South)

Posting recency : 5 hours ago (as of the original listing)

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