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Collection Agent / Recovery Officer

Collection Agent / Recovery Officer

SK intellix MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
4 hari lalu
Penerangan pekerjaan

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Responsibilities

  • Communicate with customers via outbound / inbound phone calls with customers who have overdue accounts in a professional and empathetic manner.
  • Educate customers about payment options, repayment plans, and consequences of non-payment.
  • Resolve disputes or conflicts by addressing customer concerns effectively and professionally.
  • Ensure all collection activities adhere to ethical standards, company policies, and applicable laws.
  • Provide exceptional customer service by promptly responding to customer inquiries and resolving issues.
  • Assist customers in understanding their rights and responsibilities regarding their debts.
  • Keep track of assigned accounts to identify customers' outstanding payments.
  • Complete the assigned jobs within the timeline given.

Requirements

  • Candidate should possess a Diploma / Advanced Diploma or equivalent in All Business Field.
  • Preferably at least 1 year of related working experience.
  • Good communication skills in English, Malay, Chinese, Tamil language for both spoken and written.
  • 1 contract position available.

    • Seniority level

  • Entry level

    • Employment type

  • Contract

    • Job function

  • Accounting / Auditing and Finance

    • Industries

  • Retail

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