Order Management - China Support

Job Summary

The Sales Order Management Role is responsible for accurately processing and managing customer orders from the point of sale through fulfillment. This role ensures timely delivery by collaborating with sales, logistics, and warehouse teams, maintaining detailed order records, and resolving customer inquiries regarding order status or issues.

Key Responsibilities

Order Processing

Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.

Enter orders into the company’s CRM or ERP system, ensuring accuracy and compliance with company policies.

Identify and resolve potential order discrepancies or issues, working closely with sales representatives as needed.

Order Tracking and Communication

Monitor order status throughout the fulfillment process and update customers on delivery timelines or changes.

Coordinate with warehouse and shipping teams to ensure timely order processing and dispatch.

Respond promptly to customer inquiries regarding order status, tracking information, and delays.

Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors.

Collaborate with relevant departments to address customer concerns and implement effective solutions.

Reporting and Analysis

Prepare reports on key order management metrics such as sales trends, delivery performance, and backorder rates.

Analyze data to identify areas for process improvement and efficiency optimization.

Compliance and Documentation

Ensure all order documentation is accurate and adheres to company policies and applicable regulations.

Maintain comprehensive order records and logs within the CRM system.

Qualifications

Bachelor’s degree in Business Administration, Supply Chain Management, or related field preferred.

Proven experience in order management, customer service, or sales operations.

Strong attention to detail and organizational skills.

Excellent communication and problem-solving abilities.

Proficiency in CRM / ERP systems and Microsoft Office applications.

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