Customer Service Executive - Mandarin Speaker - Ara Damansara

About the job Customer Service Executive - Mandarin Speaker - Ara Damansara

Job Overview :

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.

What you will do :

• Handle inbound callsrelated to customer inquiries, complaints, feedback, and product / service issues.
• Provide accurate information to exceed customer expectations and ensure customer satisfaction.

Collaborate with your team to meet KPIs and SLA targets.

Resolve customer concerns quickly and efficiently, while maintaining professionalism and a positive attitude.

What makes you a good fit :

Fluency in Mandarin and English Speaking.

Strong interpersonal skills, with the ability to adapt to changes and work effectively in a team.

Ability to work in a fast-paced environment.

SPM graduates and entry-level candidates are encouraged to apply (Full training provided).

Previous customer service experience in the service industry is a plus.

Office Location : Ara Damansara

Must be willing to work on rotational shifts.

What we offer :

EPF & SOCSO

Sick leave

Annual leave

5 mins from Ara Damansara LRT station and a shopping mall.

Office is located next to housing area. Convenient for outstation candidates.

Quarterly staff recognition and appreciation Stage : Customer Service Executive >

Senior Customer Service Executive >

Team Leader >

Senior Team Leader >

Assistant Manager >

Manager >

Senior Manager

IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

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