Senior Specialist - Performance Management

Overview

Senior Specialist - Performance Management at DHL Express. Primarily responsible for developing and maintaining the performance management reporting environment and participating in managing new reporting to actively support steering improvement in operations.

Responsibilities

• Develop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc.) in line with business requirements, with a focus on automation.
• Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL Server.
• Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
• Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.
• Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.
• Work closely with service lines to find improvement opportunities / efficiencies.
• Reporting and analysing financial and statistical performance of service lines.
• Organize and chair regular service review meetings with business partners to discuss service performance of service lines.
• Coordinate Business Review Meetings with service lines.
• Close follow up with service lines on the status action items from the previous service performance review.

Skills & Qualifications

Required

Preference

Educational Background

Additional

Note : This description reflects the responsibilities and qualifications for the Senior Specialist - Performance Management role and does not include extraneous site notices or duplicate headings from the original listing.

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