Customer Quality Supervisor

Follows established procedures and guidelines to perform routine procedures to test the quality of the organisation's materials, products, and processes. Contributes to the planning and definition of quality standards, recommending modifications in product or process.

Vacancy : Customer Quality Supervisor

Location : Nilai, Negeri Sembilan

Job Family : Engineering

Johnson Matthey, an FTSE 250 organisation, is a global leader in sustainable technologies, specialising in catalysis, precious metal products, chemicals, and process technology.  With operations in over 30 countries, we employ more than 12,600 people.  We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field.

Our unique culture and people give us a competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your responsibilities :

• Prepare, compile and maintain documentation for related new parts introduction, New parts drawing, Control plan, Product specification, Sampling plan. pFMEA
• Submitting PPAP to customer upon completing validation and obtain approval before mass production.
• Ensure all the testing frequency been followed according to the customer requirement and the result meet the internal and customer requirement.
• Response to any customer complaint promptly with the corrective and preventive action.
• Prepare the Certificate of Analysis (COA) for finished product and ensure customer spec and requirements are met.
• Responsible to release or quarantine parts (according to customers assigned) in SAP system.
• Handling customer audit or visit.
• Assists in compliance with internal / external quality standards (IATF16949, ISO14001, ISO45001).

Requirements for the role :

How you will be rewarded :

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.  Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications : This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice :   Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.