Digital Data Reviewer - Mandarin with Hokkien Dialect Support (Trust & Safety)

Overview

Digital Data Reviewer - Mandarin with Hokkien Dialect Support (Trust & Safety) role at Accenture Southeast Asia. Content moderator responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system. Role requires strong Mandarin skills and the ability to understand Hokkien dialect.

Accenture is a trusted, innovative partner to leading platform companies. The Trust & Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderation is meaningful work that helps keep the internet safe and may be challenging at times. Accenture provides well-being support and resources to perform job responsibilities.

Responsibilities

• Review, classify and / or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust & Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications / Skills

Role Details

Referral opportunities may increase your chances of being invited to interview. Kuala Lumpur location details and related openings are listed, but not all listings are part of this role.

#J-18808-Ljbffr