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Operations Coordinator

Operations Coordinator

Ultima MarketsKuala Lumpur, Kuala Lumpur, Malaysia
28 hari lalu
Penerangan pekerjaan

Ultima Markets WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

  • Assist in responding to sales team inquiries on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escalate inquiries to the Backend Operations Team for further investigation when needed.
  • Assist in maintaining and updating the client database, ensuring timely and accurate data entry.

Knowledge Management & Process Improvement

  • Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.
  • Assist in preparing performance reports related to sales support operations for management review, when necessary.
  • Research and suggest ideas to improve team efficiency, when required.

    • Cross-Department Coordination

  • Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.
  • Assist other teams by relaying system / account-related requests to the Backend Operations Team for timely resolution.

    • Job Requirements

  • Minimum 1 year of working experience in backend operations, preferably within the fintech industry.
  • Excellent proficiency in both verbal and written Chinese and English, with the ability to communicate clearly in a fast-paced, cross-border working environment
  • Basic knowledge of forex systems and products is highly desirable.
  • Familiarity with tools such as Microsoft Office, CRM platforms, Jira, and other relevant ticketing or workflow management systems is preferable.
  • Strong willingness to learn, with good coordination, time management, and problem-solving skills.
  • Attention to detail, accuracy, and accountability when handling client or transactional data.
  • Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Administrative and Project Management

    • #J-18808-Ljbffr

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