Senior Associate, Customer Success

Overview

Senior Associate, Customer Success at LSEG – Kuala Lumpur, Malaysia.

Join our Customer Success Management team to drive customer advocacy and lifecycle management for customers in finance and related sectors. You will be a trusted advisor, engaging with customer decision-makers and end-users to demonstrate the value of LSEG Risk Intelligence solutions.

Role Responsibilities

• Develop and implement customer success strategies to drive successful customer retention and identify growth opportunities
• Be a workflow champion and deliver highly engaging customized product training based on customer use case / workflow to ensure adoption of the Risk Intelligence solutions and ongoing stickiness
• Develop strong customer relationships and build expertise of your assigned customer portfolio
• Proactively identify and articulate any risk and growth indicators via tracking of available metrics to monitor customer health
• Partner with Sales and Account Management teams with a focus on adoption, expansion, and renewals
• Provide insights to Customer Proposition, Leadership and Product Management teams around industry trends and key drivers to capture the voice of the customer
• Participate in industry events alongside the team to stay up to date on industry trends
• Deliver regular business reviews with C-Suite and senior leaders, clearly demonstrating the benefits of LSEG solutions

Experience and Qualifications

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We may accommodate applicants' religious practices and beliefs, as well as mental health or physical disability needs where required by law.

Our values are Integrity, Partnership, Excellence and Change. We are a diverse, collaborative culture that values new ideas. We offer tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please note : This description reflects the current role and requirements and may be updated to reflect changing business needs. Privacy notice applicable to applicants is available and outlines data handling rights and contact information.

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