Order Processing Analyst

Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and / or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers' orders from order entry to delivery and collection in a timely manner.  They may respond to all customers' inquiries about TE's products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.

Responsibilities :

• Receive and process order into system in accordance to order policy using SAP
• Daily working on customers' orders and follow-up with Planning and / or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
• Weekly review of customers' backlog to meet billing target as set by management yearly
• Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
• Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
• Handles complaints, claims, returns and replacements processing
• Maintain proper documentations in line with company retention policy
• Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
• For external emails to Customers, manage via C2S platform.
• Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
• To have a SGP track progress and create a central library for future renewals.
• Any other ad-hoc activities to support Sales events
• Any other ad-hoc reporting as and when requested by management

Requirements :