Client Service Executive (Visa and License)

COMPANY OVERVIEW

An established accounting firm based in Kuala Lumpur is seeking a detail-oriented and proactive individual to oversee corporate administrative functions for its clients. The role involves engaging with government agencies, financial institutions, and other relevant bodies to ensure the accurate and timely handling of immigration, licensing, and business-related applications.

JOB RESPONSIBILITIES

Manage end-to-end processing of visa applications, including Employment Pass, Professional Visit Pass, Dependent Pass, and others, via relevant government portals such as ESD, MYXpats, and MDEC.

Liaise with government authorities including the Immigration Department of Malaysia, Ministry of Home Affairs, Expatriate Services Division (ESD), and Malaysia Digital Economy Corporation (MDEC) on immigration-related matters.

Prepare and compile all necessary documentation for visa submissions, renewals, cancellations, and transfers.

Monitor application progress and follow up on pending cases to ensure timely completion.

Maintain accurate and up-to-date records of all visa applications, submissions, and approvals.

Advise internal teams and clients on visa requirements, timelines, and updates to immigration regulations.

Coordinate with banks for company bank account openings, including preparation of KYC documentation and scheduling appointments.

Ensure all banking forms are completed and signed in accordance with bank requirements.

Prepare and submit applications for various business-related licenses such as business premises licenses, signboard licenses, and WRT licenses.

Liaise with local councils including DBKL, MBPJ, and other relevant authorities to facilitate licensing processes.

Track license expiry dates and ensure timely renewals to prevent penalties or disruptions.

Maintain a well-organized filing system for all licenses and related documents.

Ensure all activities are compliant with Malaysian laws, regulations, and company policies.

Provide support on other corporate service matters as assigned.

JOB REQUIREMENTS

Diploma or Degree in Business Administration, Human Resources, Management, or a related discipline.

Prior experience in immigration services, bank account setup, or business licensing is preferred.

Excellent organizational skills with strong attention to detail.

Effective communication skills in both English and Malay; proficiency in additional languages is an advantage.

Ability to manage multiple tasks efficiently and meet tight deadlines.

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