Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Overview

Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a

Lifestyle Manager (Remote) . Based in

Malaysia , you\'ll work from home while collaborating with a diverse, multinational team across Asia and beyond. In this role,

no two days are ever the same . You\'ll support high-profile members by providing personalized solutions and recommendations across

Travel, Retail, and Entertainment , using your communication, research, and problem-solving skills. Your mission is to

delight our members and exceed their expectations , every time. What You\'ll Do

Build strong relationships with members by understanding their unique lifestyle needs and preferences Manage incoming requests via phone, email, or chat in a timely and professional manner Research and recommend tailored options that go above and beyond member expectations Offer proactive lifestyle suggestions to maximize member value Coordinate with internal and external partners to deliver seamless service Advocate for your members and help resolve any issues with empathy and ownership Translate or adapt responses as needed to ensure clear communication Deliver on deadlines while maintaining a customer-first mindset What We Offer

Remote work flexibility - Work from anywhere in Malaysia Career growth & training - Ongoing coaching, learning resources, and clear development paths Multinational environment - Collaborate with global colleagues and international clients Customer-focused culture - Be part of a team that truly cares about making people\'s lives better A chance to join a fast-growing, entrepreneurial company that values innovation and excellence Competitive compensation and performance-based recognition About Ten Group

At Ten, our mission is simple :

to become the most trusted service company in the world . We are the global leader in lifestyle management and concierge services, operating from

20+ global offices

with a team of over

800 professionals . Our blend of cutting-edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail. We are proud to support a

Diverse and inclusive culture , and we are always looking for people who are driven, service-minded, and eager to grow with us. Join Us If you\'re ready to make a difference in people\'s lives while building your own rewarding career, apply today and discover what it\'s like to be part of Ten\'s growing APAC team. Requirements

Fluent Mandarin, Cantonese and English - written and spoken Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times The ability to work independently and perform well with little supervision Dedication to customer satisfaction, showing a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Excellent time management skills with the ability to multi-task Detail-oriented and deadline-driven to ensure that demanding standards are met Embraces a complex, busy and dynamic work environment Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage Additional Attributes

Adaptability to change and evolving environments Ability to work independently while demonstrating accountability Flexibility

This position is a full-time 40-hrs per week role on a shift basis; the right candidate needs to be flexible in offering their services between the hours of 10 : 00pm-7 : 00am local time, Monday to Sunday, including public holidays Please note :

This is a remote role in Malaysia, and we consider candidates who have the right to work in Malaysia. Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries

IT Services and IT Consulting All our employees also enjoy a range of benefits regardless of where they are based. We offer monthly Treats on Ten, additional annual leave milestones, and a Ten Loyalty Reward program to reward commitment and support sabbaticals.

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