Talent.com
Executive - Business Channels (Operations & Customer Service)

Executive - Business Channels (Operations & Customer Service)

Hong Leong BankKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description
  • If you are looking to excel and make a difference, take a closer look at us…
  • If you are looking to excel and make a difference, take a closer look at us…
  • The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.
  • Sales & Service
  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
  • Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
  • Learn and use I-Pads / other devices (if applicable to branch) for customer service / cross selling;
  • Assist in calling up customers for service / sales interactions;
  • Operations
  • Carry out Branch RCSA through sample checking and effective rectification as applicable;
  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
  • Over-ride transactions as per Bank defined transaction limits;
  • Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
  • Comply with staff rotation guidelines through inter-branch / region transfer as part of operational risk mitigation;
  • Observe and comply with the Bank’s Code of Conduct & Ethics;
  • Other Responsibilities
  • Maintain confidentiality of customers and Bank’s information in a responsible manner;
  • Keep a clean, organized work area and maintain a professional appearance;
  • Attend all trainings as applicable including e-learning / Workday;
  • Filing of reports;.
  • Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
  • Carry out other duties as assigned periodically.
  • Requirements
  • Education / Qualification
  • Malaysian citizen
  • Fresh graduates or candidates with relevant work experience are welcome to apply
  • Experience
  • Related working experience in financial institution or related field
  • Possess customer interaction / cash handling / transaction processing / sales experience
  • Special Skills
  • Basic banking knowledge
  • High level of integrity and accountability
  • Excellent service mindset and communication skills and cross selling skills
  • Professional appearance and courtesy
  • Certification / Licensing Requirements (optional)
  • FIMM / UT license
  • PCE & TBE license
  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
  • About Hong Leong Bank
  • We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
  • We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
  • Realise your full potential at Hong Leong Bank by applying now.
  • Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

    • #J-18808-Ljbffr

    Create a job alert for this search

    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    • Promoted
    Asst Manager - Business Channel (Operations & Customer Service)

    Asst Manager - Business Channel (Operations & Customer Service)

    Hong Leong BankSubang Jaya, Selangor, Malaysia
    Asst Manager - Business Channel (Operations & Customer Service) page is loaded## Asst Manager - Business Channel (Operations & Customer Service)locations : PCH-TMN KINRARA, PCH BRtime type : Full...Show moreLast updated: 3 days ago
    • Promoted
    Partner Customer Experience and Operations Executive

    Partner Customer Experience and Operations Executive

    PolicyStreetKuala Lumpur, Kuala Lumpur, Malaysia
    PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, w...Show moreLast updated: 30+ days ago
    • Promoted
    Channel & Customer Sales Development Executive

    Channel & Customer Sales Development Executive

    NestléPetaling Jaya, Selangor, Malaysia
    Position Snapshot (Channel & Customer Sales Development Executive).Company : Nestlé Products Sdn Bhd.Joining Nestlé means you are joining the largest Food and Beverage Company in the world.At our ve...Show moreLast updated: 28 days ago
    • Promoted
    Customer Business Executive

    Customer Business Executive

    Cognite ASKuala Lumpur, Kuala Lumpur, Malaysia
    Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform.Techn...Show moreLast updated: 30+ days ago
    • Promoted
    E-Commerce Executive

    E-Commerce Executive

    Universal Sports Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
    The E-commerce Executive is responsible for driving the performance and smooth operation of the company’s online channels. This role is the primary liaison between internal teams and external eComme...Show moreLast updated: 8 days ago
    • Promoted
    Channel Sales Executive (Cloud Solutions & Services)

    Channel Sales Executive (Cloud Solutions & Services)

    Beijing Foreign Enterprise Management Consultants Co.,Ltd.Kuala Lumpur, Kuala Lumpur, Malaysia
    Be among the first 25 applicants.Huawei Cloud translates Huawei's ICT prowess over three decades into reliable, secure, and sustainable cloud services for customers, partners, and developers.As a C...Show moreLast updated: 16 days ago
    • Promoted
    E-COMMERCE OPERATIONS EXECUTIVE

    E-COMMERCE OPERATIONS EXECUTIVE

    Nobel IT Distribution Sdn. BhdKuala Lumpur, Kuala Lumpur, Malaysia
    Process and manage daily orders from Shopee, Lazada, and TikTok Shop platforms •.Accurately input all order data into AutoCount ERP accounting software •. Print and prepare picking lists for wareh...Show moreLast updated: 30+ days ago
    • Promoted
    Executive - Business Channels (Operations & Customer Service)

    Executive - Business Channels (Operations & Customer Service)

    Hong Leong BankSelangorMalaysia, Selangor, Malaysia
    Executive - Business Channels (Operations & Customer Service) page is loaded## Executive - Business Channels (Operations & Customer Service)locations : SPE-BDR BARU SERI PETALING BRtime type : Fu...Show moreLast updated: 1 day ago
    • Promoted
    Trading Operations Executive (MY)

    Trading Operations Executive (MY)

    QCP GroupKuala Lumpur, Kuala Lumpur, Malaysia
    QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios. We offer a comprehensive range of solutions - from spot on / off ramping a...Show moreLast updated: 30+ days ago
    • Promoted
    Enterprise Channel & Partnerships Associate

    Enterprise Channel & Partnerships Associate

    PortcastSubang Jaya, Subang Jaya, Malaysia
    Portcast is a venture-backed startup which predicts global trade flows to help logistics and shipping companies become more profitable. We are a predictive analytics company that offers a fast-paced...Show moreLast updated: 26 days ago
    • Promoted
    Executive, Enterprise Business Operations

    Executive, Enterprise Business Operations

    Prudential Hong Kong LimitedKuala Lumpur, Kuala Lumpur, Malaysia
    Executive, Enterprise Business Operations page is loaded## Executive, Enterprise Business Operationslocations : Kuala Lumpur (Group Head Office)time type : Full timeposted on : Posted Todayjob r...Show moreLast updated: 30+ days ago
    • Promoted
    Executive, Client Servicing

    Executive, Client Servicing

    BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia
    Largest registrar and transfer agency and a market leader in the financial sector providing investor servicing.Our operations are spread across 180+ branches in India and 13 countries globally, nam...Show moreLast updated: 30+ days ago
    • Promoted
    Enterprise Business - Channel Manager (Central)

    Enterprise Business - Channel Manager (Central)

    CelcomDigiPetaling Jaya, Selangor, Malaysia
    Enterprise Business - Channel Manager (Central).Recruitment | Unleashing Potential | Connecting People.Responsible for driving business growth by acquiring and developing corporate and SME accounts...Show moreLast updated: 4 days ago
    • Promoted
    Customer Operations & Contracts Executive

    Customer Operations & Contracts Executive

    WORQ EnterpriseKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Operations & Contracts Executive.WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings t...Show moreLast updated: 30+ days ago
    • Promoted
    Business Development Executive – Hotel Channel

    Business Development Executive – Hotel Channel

    Itik Enak - PG Lean Hwa Trading Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
    Business Development Executive – Hotel Channel.Marketing / Business Development.Higher Secondary / STPM / "A" Level / Pre-U. Diploma / Advanced / Higher / Graduate Diploma.Bachelor's Degree / Post Graduate Diploma / ...Show moreLast updated: 30+ days ago
    • Promoted
    E-Commerce Operation Executive

    E-Commerce Operation Executive

    Liulian Tech Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
    Responsible for the collection, communication, and delivery management of orders from easyå¤.Supermarket, ensuring products are delivered safely, hygienically, and accurately to customers in a time...Show moreLast updated: 24 days ago
    • Promoted
    Senior Executive, Alternate Channel Engagement

    Senior Executive, Alternate Channel Engagement

    Alliance Bank Malaysia BerhadSubang Jaya, Selangor, Malaysia
    To deliver exceptional customer service through non-voice channels such as email, live chat, social media and secure messaging platforms. Responsible for ensuring timely, accurate and professional r...Show moreLast updated: 20 days ago
    • Promoted
    Senior Executive – Client Services (Contract)

    Senior Executive – Client Services (Contract)

    Eastspring InvestmentsKuala Lumpur, Kuala Lumpur, Malaysia
    Senior Executive – Client Services (Contract).Eastspring is a global asset manager with Asia at its core.We create a culture in which diversity is celebrated and inclusion assured, for our colleagu...Show moreLast updated: 30+ days ago